Windows Review

I put Therma windows in my condo and the humidity went through must of them. 9 windows pay a lot. When I called them last year I was told that it went bankrupt and that there were a new owner. Now I see that they still in business and they don't want to help me out. My name is Luz and my email is Lululibra30@***.com
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ID
#608894 Review #608894 is a subjective opinion of poster.
Location
Thomaston, New York
Reason of review
Bad quality
New Reviewer

Thermal Windows

Do not use this company, they lied to us and are now refusing to back their product they are telling us it's our fault that their product is faulty because we use propane to heat our house. The windows sweat and have since they were first installed. They offered to refund the money & then in the next sentence turned around and said they would simply send us a dehumidifer. They are rude to your face while they are sitting in Your home. I would definatly not recommend this company ever again we trusted them because they were a local company who had been in business for over 30 years, but the mistake was apparently ours in not doing our research.
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5 comments
#1102981

The thermal windows that we purchased are fantastic and in saying that the installers were horrible. They caused us to have to hire someone to fix all the calking around every window and I did receive a small check for repairs from the company.

They had no choice after seeing the horrible pics we sent in. Some employees are beyond rude.

They threatened me to take away our lifetime warranty if they sent us more money for repairs. They need to improve.

#1103072
@PissedConsumer1102981

That can't possibly Thermal Windows, Inc. in Oklahoma.

Their service reputation is excellent and has been for many years.

If you're going to post such wild claims, maybe you should not post anonymously. Otherwise, it just looks like you might be a competitor throwing dirt.

#1313156
@PissedConsumer1103072

you did not see the job they did so I suggest you keep your opinion to yourself...

#364601

In the case of replacement windows with double-paned glass and thermally improved frames, extreme window condensation is nearly always a case of excess humidity in the home. Run a simple Google search on "window condensation," and you'll find plenty of expert input saying as much.

Unfortunately, too many homeowners assume that new windows will take care of existing condensation problems. Condensation will occur on any window when exposed to the right environmental circumstances. In some cases, more condensation may occur on new, higher quality windows because they are much more air-tight than the windows they replaced, so more of the humid air is trapped in the house. This is almost certainly a problem with the environment, not with the product.

If the company offered to purchase a dehumidifier to fix your non-window related problem, I would say they went over and above the call of duty.

If window condensation is extreme, you'll want to locate and fix the source of the excess humidity, as this is only sign of much worse problems that are likely to develop in the home. Excess moisture in homes causes rotting and structural problems, and mold may develop which is the cause of many serious health issues.

#104644

If the windows are sweating it is likley a problem with excessive moisture in your home. The furnace exhaust vent could be clogged or another problem.

I suggest you promtly contact a qualified home inspector for review.

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ID
#167796 Review #167796 is a subjective opinion of poster.
Location
Tulsa, Oklahoma

About

Thermal Windows Warranty
To read more: https://www.thermalwindows.com/warranty/
Thermal Windows FAQ
To read more: https://www.thermalwindows.com/faq.php
Summary

Thermal Windows specializes in window design and manufacturing. The company produces energy-efficient aluminum and vinyl windows, sliding glass doors as well as French, patio, terrace, entry and storms doors. Thermal Windows offers its products in five main colors (white, cream, almond, sandstone and bronze) however, at additional charge one can order designer finishing and colors. The company was established in 1979 by Bob Pool. It operates a production facility in Tulsa, Oklahoma, and ships its products throughout the United States. One can find the company’s showrooms in Tulsa and Oklahoma City, as well as a dealer in nearly every state.

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