Thermal Products (Natick Ma) Does not honor Warranty

I purchased a Bow window with a "Lifetime Warranty" Now the window is leaking and has turned shades of Blue and Purple because the gas has leaked out.The owner of the company will not respond to phone calls or emails.They sell the products on you will never have to worry about them.They say the will replace them if they ever leak,crack,or have any problem.I have called many times in the last 6 months and the owner will not respond.I have sent many emails and he will not respond to those as well.This window they sold me is junk.
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ID
#557260 Review #557260 is a subjective opinion of poster.
Location
Marlborough, Massachusetts
Pros
  • Sales pitch
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution

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