TheraBox Reviews
TheraBox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TheraBox has a 5.0 star rating based on 2 customer reviews. Consumers are mostly satisfied. Pros noted: nice products and diversity of products or services. Cons include being charged after skipping a month and comments like "Be really careful of this company". Reviewers say price level is high.
Key Takeaways for Future Customers
- Check subscription settings closely to avoid unexpected charges.
- Expect curated boxes with varied items but a higher price point.
- Consider redemption method when buying via Groupon before activating membership.
Negative Feedback / Risk Areas
- Customer complaints about billing and unexpected charges after skipping a month.
- Reports of poor customer service and difficulty reaching phone support.
- Issues canceling subscriptions and confusion around auto-ship and refunds.
Positive Feedback
Reviewers praise the quality of products and variety in TheraBox reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TheraBox has a 5.0 star rating based on 2 customer reviews. Consumers are mostly satisfied. Pros noted: nice products and diversity of products or services. Cons include being charged after skipping a month and comments like "Be really careful of this company". Reviewers say price level is high.
Key Takeaways for Future Customers
- Check subscription settings closely to avoid unexpected charges.
- Expect curated boxes with varied items but a higher price point.
- Consider redemption method when buying via Groupon before activating membership.
Negative Feedback / Risk Areas
- Customer complaints about billing and unexpected charges after skipping a month.
- Reports of poor customer service and difficulty reaching phone support.
- Issues canceling subscriptions and confusion around auto-ship and refunds.
Positive Feedback
Reviewers praise the quality of products and variety in TheraBox reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Charged for skipped month
Company fixed the issue and I have been provided with discount on future orders. They made this right within 24 hours.
Customer service was astounding, refunded my money and offered me a discount.
Will definitely use them again. Thank you.
I got on the website and canceled this upcoming shipment that I did not want, and they charged me anyway.
I will never use this company again. They've already left a bad taste in my mouth.
- Nice products
- Charged me after skipping the month
Preferred solution: Full refund
User's recommendation: Be really careful of this company
Thaxton, Virginia
Unsupportive customer service
- - No phone number; email replies don't resolve the order issue.
- - The link doesn't work; instructions aren't helping.
I keep asking for a phone number because Im having trouble submitting an order which they answer by email, but never was a phone number. They just give me more instructions that arent working.
They sent a link it doesnt work.
I just want to speak to somebody on the phone so they can help but apparently Customer service isnt a priority. Disappointed.
We’re truly sorry to hear about your experience and completely understand how important it is to get real-time support when things aren’t working. While we currently provide customer service exclusively via email to ensure we can fully track and resolve each inquiry, we absolutely want to help you get your order submitted smoothly.
It’s never our intention to cause stress, and we’re disappointed to hear our previous instructions didn’t resolve the issue. If you’re still having trouble, please reply to our latest email. We’re here and ready to walk you through it step by step until it’s resolved.
Your experience matters deeply to us, and we truly appreciate your feedback as we continue working to improve. -TheraBox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
Hi, I would like to cancel my subscription.
I just don't need anymore. Cutting back on all expenses. Not working at this time.
User's recommendation: Ok
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Hi Vivienne, This is Jenny from TheraBox. Thank you for taking the time to share your feedback.
We're sorry to hear that your experience didn't match your expectations. After reviewing your account, we found that the shipment you skipped was your August renewal. The charge you saw was for your July renewal, which had already been processed before the skip request was submitted. We understand how this could have been confusing.
As soon as you contacted us, we canceled your subscription and issued a full refund for the charge. We're also grateful that you let us know our prompt customer service helped change your impression, and we truly appreciate your follow-up message.
Your feedback is valuable to us, and we're always looking for ways to make the subscription and account management experience as clear and straightforward as possible. Thank you again for giving us the opportunity to make things right, and we wish you all the best.