dawna g Qpg
map-marker Pleasanton, Texas

They take your $$

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Impossible to reach a customer service agent by phone. A call center answers with cybercrime vibes and they never put you through. Do not purchase from Therabody. You will loose your money.
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User's recommendation: DO NOT BUY

Larry G Cdk

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Verified Reviewer

No customer support

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I tried to make a warranty return. I promptly received a return mail label then radio silence. Ive heard nothing from them for two weeks. There is no customer service phone number. They show a live chat feature on their website but it doesnt works. Finally they list their address as being in LA on Whilshire Blvd which is a misspelling of Wilshire Blvd. obviously no quality control and horrendous customer support
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Cons:
  • No customer support

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from this company

Kamry Fjh
map-marker West Palm Beach, Florida

Slow email responses

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They have no phone support/Chat support (even though they have chat listed as a contact option-Link doesn't work they say they open at 9pst time and it's not true). Email responses are super slow and they stop responding and never get back to you. Terrible company would not recommend. Warranty is basically non-existent due to this.
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User's recommendation: Avoid at all cost

David P Dco

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Verified Buyer
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Verified Reviewer

No value in their products

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Purchased a theragun for $600.00 USD. The head broke off on the device. I contacted customer service and they basically told me to junk it and buy a new one instead of trying to get it fixed, replaced, or exchanged. Im furious that nothing can be done within THERABODY / theragun. $600 piece of junk i have
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Loss:
$600
Pros:
  • It works
Cons:
  • No value and cheap product

Preferred solution: Full refund

User's recommendation: Consider your options and go with a company that values themselves and the consumers first.

Raheela A

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Verified Reviewer

Very unreliable company

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Therabody - Very unreliable company
Therabody - Very unreliable company - Image 2
Therabody - Very unreliable company - Image 3
Therabody - Very unreliable company - Image 4
Therabody - Very unreliable company - Image 5
Therabody - Very unreliable company - Image 6
Very unreliable company. Miss guided and very fishy. Office is broken and still making people money via credit cards. And without giving any assistance and service. Please be aware.
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Cons:
  • Took my personal credit card and waste my time and visit

Preferred solution: Full refund

User's recommendation: Plz don’t buy any service from them and don’t give your credit card number.

Matt M Oxw

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Verified Reviewer

Theragun prime stopped working for the third time

My theragun prime stopped charging, so they send me a refurbished one. That stopped charging, they sent me a new one. Within a week, the new one stopped charging. And on top of it all, it looks like the company took their phone number off the website so I cant even call and give them a price of my mind.
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Loss:
$300
Pros:
  • Sore muscle relief
Cons:
  • Stops charging within weeks or months of ownership

Preferred solution: Full refund

User's recommendation: Avoid

Anonymous
map-marker Twin Falls, Idaho

Wrong size

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Excellent service! Was very easy to set it up! Might be ordering other stuff as well. Thank you Therabody
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Terence A Isz

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Verified Reviewer
| map-marker Belvedere Tiburon, California

Purchase

Cannot find a place on line to purchase a product, pro leggins Hbbbbbhhhhhnnnnnbb bbb nanny on plo bay erg
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Preferred solution: Buy pro

Theresa E Qtc

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Verified Reviewer

Sent bad paperwork with gift

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We received a gift from someone. The paperwork that came with it did not have any information identifying the sender. I called the company and after being on hold for over 40 minutes (they kept saying press one for a call back. I did and nothing ever happened. I was still on hold) I listened to their commercial four different times. I finally spoke to someone, and he spoke to his boss and was told to tell me send it in an email. I am not supposed to be typing, I have a shoulder injury. I have contacted the ADA people and let them know this company is not making reasonable accommodation for a disabled person. (Yes, I am legally disabled). I still do not know who sent this gift.
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Pros:
  • No pro i can find
Cons:
  • Does not respond to phone calls of disabled people
  • Wont tell who sent gift didnt include on paperwork who sent
  • Wont tell me who sent gift

Preferred solution: Tell who sent the gif.

User's recommendation: Dpo not purchase any gift from them. They do not tell the recipient who sent it.

Theresa E Qtc

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Verified Reviewer

Does not make reasonable accommodation for disabled people

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My husband received a gift at Christmas. It did not have any information as to who it was from. I called and asked for the information and they told me to write an email. I am not supposed to be on computer. This has taken me five days to type. I have a shoulder injury. They would not look up info and tell us who sent it.
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Pros:
  • No pros
Cons:
  • Will not tell you who sent a gift

Preferred solution: tell me who sent this gift

User's recommendation: Do Not Buy From Them. They Do Not tell people who purchased a gift so you'd know who to thank.

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