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ThePurrShop

ThePurrShop

thepurrshop.com
What is your customer experience with ThePurrShop?

ThePurrShop Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.9 star rating based on 1 review; consumers are mostly dissatisfied with a 100% unfavorable rating distribution. Reviewers note a wide Diversity of Products and a low price level, while Customer service and Exchange, Refund and Cancellation Policy are frequent issues.

Positive Feedback

Customers appreciate the variety of products and the low price point, with product diversity cited as the most valued aspect.

Negative Feedback / Risk Areas

  • Poor product quality and misleading photos reported in ThePurrShop reviews.
  • Sizing inconsistencies and synthetic, uncomfortable fabrics.
  • ThePurrShop customer complaints include refusal of refunds and difficult exchanges.

Key Takeaways for Future Customers

  • Check ThePurrShop reviews before buying and verify materials and sizing.
  • Be cautious about refunds and exchanges and confirm the refund policy.
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Media from reviews

ThePurrShop - Poor quality clothing!
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Gwinevere v

Poor quality clothing!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
ThePurrShop - Poor quality clothing!
Updated by user Oct 28, 2019

I emailed Customer Service and they refused to provide a refund, hence my complaint

Original review Oct 27, 2019

I ordered this dress from ThePurrShop: https://thepurrshop.com/collections/clothing/products/cat-printed-dress

The site recommended sizing up, so I did - from a Medium to a Large (I'm a size 8 usually, a solid Medium).

I soon realized the company was based in China - not a good sign!

After a few weeks, I received the dress. It was shapeless mess, unlike what is depicted in the photo.

The fabric was absolutely horrible to the touch -- totally synthetic and slimy-feeling. I tried it on, and it was a very tight despite the fact that I had sized up. In short, it was unwearable. Synthetics can be done well but that was definitely not the case here.

I contacted the company and was told that they couldn't refund for "wrong size" as they had said to size up (which I had)...

they referred to the fabric as "quality synthetic fabric." Again, NO. In short, I'm stuck with this horrible dress which is going right in the trash.

I wouldn't wish this dress on anyone. Buyer beware!!

View full review
Loss:
$23
Cons:
  • No refund policy
  • Based in china
  • Poor quality
Reason of review:
Bad quality

Preferred solution: Full refund

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