ThePackengers
ThePackengers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThePackengers reviews show a 1.0 star rating and a recent recommendation to avoid ThePackengers for shipping and logistics; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Keep clear written instructions and copies of invoices when shipping valuable items.
- Verify customs descriptions on the waybill before shipment departs.
- Document confirmations and correspondence in case of disputes over refunds.
Negative Feedback / Risk Areas
- Failure to follow packing and customs instructions led to an avoidable customs charge.
- Customer complaints include refusal to reimburse out-of-pocket customs billing and disputed waybill entries.
- Reliability of claims and customer service responsiveness are questioned.
Positive Feedback
No positive feedback is present in the available review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ThePackengers reviews show a 1.0 star rating and a recent recommendation to avoid ThePackengers for shipping and logistics; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Keep clear written instructions and copies of invoices when shipping valuable items.
- Verify customs descriptions on the waybill before shipment departs.
- Document confirmations and correspondence in case of disputes over refunds.
Negative Feedback / Risk Areas
- Failure to follow packing and customs instructions led to an avoidable customs charge.
- Customer complaints include refusal to reimburse out-of-pocket customs billing and disputed waybill entries.
- Reliability of claims and customer service responsiveness are questioned.
Positive Feedback
No positive feedback is present in the available review.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer |
New York, New York
Failure to follow instructions, resulting in customs duty
- - ThePackengers marked the package as glass sculpture instead of Original handmade art glass sculpture.
- - They refuse to reimburse the $103.
My story in brief:
1. I hired ThePackengers to pick up, pack, and ship from *** to the US an original glass sculpture that I had won at auction.
I gave clear instructions to ThePackengers as to exactly how they should describe the item for customs, a description entirely consistent with the auction invoice and listing that I had also provided them.
2. ThePackengers confirmed by email that they would follow those instructions.
3. They then FAILED to mark the shipment as requested, resulting in a customs charge of $103, which I had to pay out of pocket to get the item released.
4. They have refused to reimburse me for their mistake.
Here are the details:
I had provided to them the auction invoice (pic 1), as well as the original auction listing https://www.the-saleroom.com/en-gb/auction-catalogues/***-auktionen/catalogue-id-siebers10070/lot-94bb13b6-24ff-4742-81f9-b3fd010b42fb, both of which made clear that this was an original, artist signed, handmade glass sculpture, not part of an edition of dozens or more, or any sort of mass-produced piece.
Original artwork, including sculptures, is not subject to US tariff or customs duty. The auction invoice, as well as the item pictures from the listing, indicated that the piece was hand signed by the artist, consistent with the request I made that they mark the package as Original handmade art glass sculpture, origin ***
They then (pic 2) confirmed that they had taken good note of [my] instructions. Nonetheless, they actually marked the package as glass sculpture (pic 3) rather than as Original handmade art glass sculpture as I had requested. As a direct result, I had to pay a $103 customs charge in order for the package to be released to me.
Before I produced the waybill for them, they had the gall to claim (pic 4) that they had actually followed my instructions, and that it was US Customs that had changed the categorization from original handmade art glass sculpture (which is tariff/duty-free) to glass sculpture.
Well, the waybill (pic 3) shows that to be a bald-faced lie, it was the ThePackengers who marked it as glass sculpture. Yet they refuse to reimburse me for their mistake.
- Slow and did not follow clear instructions
Preferred solution: reimbursement
User's recommendation: avoid ThePackengers for shipping and logistics
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