New Reviewer
I have trying to get someone to respond to an email I sent yesterday. I have 2 different packages we bought (that we have NOT USED. The second one was confusing as to what we got. I clicked and opened a demo does Matcha in bridge and it said buy now so we did. It has...
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2 comments
#2080445

glade you made me aware of these tactics

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ID
#2858469 Review #2858469 is a subjective opinion of poster.
Cons
  • Beware of what you are asking for
Loss
$122
Preferred solution
Full refund
New Reviewer

Fraud

I purchased one of your templates at Envato market. I am still waiting for the installation service which was paid for. Constant told I cannot have a return but the ordered and paid for installation service has not been provided in over a week. You costumer service reps are worthless. I am filing a fraud claim and I suing Envato for client damages.
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ID
#2081329 Review #2081329 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Kingcervus8@***.com

Im locked out account. Carlos Murray
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ID
#1831087 Review #1831087 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Unlock account
New Reviewer

3rd World Developer - Always bad code

The themes draw you in as they visually look good. All are actually bad. All themes have code issues. The worst part is you find out after you've spent 20-30 hours building the theme only to run into an insurmountable code issue that affects everything you worked on - I have purchased over 30 themes and every wordpress developer on themforest SUCKS. They are all from 3rd world countries. I have purchased themes and spent an entire summer developing only to find that it used Visual Composer and placed 20 pages of extra inline code on background each web page. The pages took 18 seconds to download. Violating Google guidelines. The theme would NEVER rank in GOOGLE. Business would be lost. 18 seconds to download a page. I never saw that coming until I spent 100 hours. Themeforest did nothing and I never even got a refund. BEWARE!! Envato is a criminal in a sense because they alow junk to be sold on their website. I am investigating a CLASS ACTION LAWSUIT to get the money back from the time I spent. They owe me $20,000 and I will get it!! Here I come Envato -- you're going to get a *** kicking now - you ignorant ***
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ID
#1435159 Review #1435159 is a subjective opinion of poster.
Location
Northampton, Massachusetts
Pros
  • Look
Cons
  • Code and functionality
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund
New Reviewer

KLEO Purchase - Online Envato

I cannot contact them, but they can contact me within the confines of the website I am trying to finish. I purchased KLEO Theme because it looked nice and I had time for the learning curve. I Am Not A Developer. I just want to be left alone - purchase done... end of story. So, I generated several API Keys for the theme. As I expected to encounter problems and have to delete more times than perhaps others. Envato is now making their update plugin a requirement plugin for the theme. That's absurd as well as being intrusive and, its not gonna happen. 1. KLEO theme is not expensive and I can let it go. 2. Envato is far away and is not assessable directly. 3. I'm not pissed off, but what they're trying to do is insane and... , It stands obvious that their plugin is ransomware. Its not gonna happen.
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ID
#1340081 Review #1340081 is a subjective opinion of poster.
Pros
  • Exploring the product i purchased
Cons
  • Company or some agents thereof exploring me
Reason of review
Not as described/ advertised
Loss
$15000
Preferred solution
Stop prying and leave me alone. They charge to install the theme for purchasers. But now they want to watch over me in my space? No.
New Reviewer

No response from Refund Request

Google "theme forest complaints" because there have been many, including the inability to get a refund from them or Envato Marketplace when things don't work right. I strongly suggest choosing a different theme so you don't get burned like I did when I had unresolvable problems with their Subway theme and Visual Composer. I escalated with PayPal (Case ID: PP-004-836-50*-222), but after no response from Envato Market, the parent of Theme Forest, they are closing the case, leaving me no option but to warn others. "I initially got a basic version of Visual Composer with my Wordpress theme from Theme Forest but later tried to upgrade and was told to 'Get Visual Composer Today' (https://vc.wpbakery.com). But even with that, I was unable to install the plugin and am moving to a new theme entirely, based on Genesis Framework. With that I have purchased Beaver Builder, a competitor to Visual Composer, so I have no interest in spending time resolving the installation issue. Just please refund my $34. Thanks."
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1 comment
#1183705

I never did hear back from the company, and I never did get a refund. No, what I got instead was a black mark on MY credit rating, which otherwise is outstanding.

That was just as I was buying a new home, so what started as them owing me a $34 refund could have had an impact of several thousand dollars!

But never mind; we made a cash offer rather than taking out a mortgage. As far as ThemeForest goes, I wish there was a way to give ZERO stars and consider them an extremely unethical company.

ID
#863923 Review #863923 is a subjective opinion of poster.
Location
Austin, Texas
Product
Themeforest Subway Wordpress Theme Website Builder
Pros
  • Advertised functionality
Cons
  • Refund policy
  • Customer service
  • Installation difficulty
Reason of review
Problems with payment
Loss
$34
Preferred solution
Full refund

Gourmet Wordpress Theme Worst Theme Ever

gourmet wordpress theme is the worst theme. do not waste your spending your money on a theme with absolutely zero support. they are filled with lies lies and more lies. they say they will help but never do, pretend to help but never do, so do not waste your money. they pretend that there is no problems at all but after checking, rechecking, reinstalling, re-reinstalling nothing solves the problem. they make excuses as to why they took so long to reply to your support ticket and apology after apology they never help you figure out what the actual problem is so you are stuck spending more money or your time fixing the problem. DO NOT BUY THIS THEME!
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ID
#857100 Review #857100 is a subjective opinion of poster.
Location
Providence, Utah
Product
Themeforest Gourmet Wordpress Theme Website Builder
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
I am finally writing a review for Envato.com, Themeforest.net. I have used them for over 8 years now. I really like the look of their website themes, especially for wordpress sites. They have a very nice looking products for a fair price. So, why am I writing a review?...
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3 comments
#2080447

It seems like all of these themes are scams

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ID
#820639 Review #820639 is a subjective opinion of poster.
Location
Southfield, Michigan
Reason of review
Not as described/ advertised

Extrememly bad. Totally disappointed.

Some days ago, I brought a woo commerce theme by my client PayPal account. After 3 months, my client refunded money by supporting with PayPal. But my client did not know my themeforest password and username. My client was a fraud. But I think that themeforest is more fraud and cheater because themeforest did not verify my themeforest member area. As a result, license of this theme is being cancelled. I lost $60. I suggest themeforest to accept only refund policy when someone ask for refund by themeforest member area. Otherwise, it will be problems. And theme quality is bad because it is too heavy- more than 17 MB.
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ID
#695123 Review #695123 is a subjective opinion of poster.
Location
Venice, Veneto
Cons
  • Refund policy
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund
New Reviewer

Website template full of bugs, money not being refunded.

Themeforest - Website template full of bugs, money not being refunded.
Themeforest - Website template full of bugs, money not being refunded.
Themeforest - Website template full of bugs, money not being refunded.
Themeforest - Website template full of bugs, money not being refunded.
Themeforest - Website template full of bugs, money not being refunded.
Themeforest - Website template full of bugs, money not being refunded.
I bought a template from Themeforest (from Envato group) for my new website in the year 2013. My web developer started working on the template to customize it as per my specific requirements. Post customization, the website was opening very slow.....I then and there itself marked an mail to Envato Market Help and got a reply from them saying that they do not provide email support and that the only option left for me to seek answers would be to post my concern on a forum. I was a bit surprised as I had paid full money for the template and I am being told to get assistance through 'forum' medium instead of direct email support. Anyways, I got no result even after posting it on forum. Now to overcome the problem of the slow speed of the website, I had to pay good amount of money to my web developer to make the template run faster. People buy template so that they end up paying minimal amount to the web developer since customization of template involves minimal work (as entire job work is already done on the ready-made template). In the process of removing bugs from the template, I ended up paying good amount of money to my web developer. Little did I know that all my money being spent to get the bugs removed from the template was going in drain as the entire template had lot many issues. At last, I decided to leave the template as it and asked my developer not to waste his time on it. I then wrote numerous mails to Envato Support for a refund after a few months. Luckily at that point of time Envato had started giving direct email support to it's customers. The person with whom I took up the issue was one 'Robert P'. This gentleman from the support initially showed some seriousness to understand my concern. I asked him to cancel the template license and refund back the money. He was quick to cancel the license and instead of refunding the money gave me a market credit (so that I can utilize the amount should I require any services from them in the future). But the fact remains that why would I go for their services in the future as the company is selling sub-standard products! Hence, I continued to ask for refund instead of market credit. Robert initially refused for refund citing Market-wide policy regarding digital goods further stressing on the fact that the product was downloaded. Later he mentioned that he can re-view my refund request provided I cite specific details about the problems I had faced. I wanted him to show the live demo of my site which was having problems but wasn't able to as Robert had cancelled the license. I asked him to revoke the license for a day so that I can show him the demo which he and his team can watch it with their own eyes. He never revoked the license and instead closed the case. My money too is gone and the license of the theme too is cancelled! This is a clear case of cheating. I have enclosed 10 screenshots (of emails exchanged with Robert) in support of my complaint.
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6 comments
#1018492

Which theme to help others?

#1018243

Sorry not Template Monster but Theme Forest.

#1018257
@PissedConsumer1018243

it's theme forest sir, yes, THEME FOREST

#1018238

99% it's your fault. Check the hosting speed first.

You can't pretend a responsive template with all the bells and whistles to load fast on a *** hosting. I have bought tons of templates from Template monster I have never had any issue.

I use proper cloud hosting and websites fly. Next time make sure you have a good webmaster to start with.

#1018260
@PissedConsumer1018238

Your over confidence and the language (wherein you have made use of '*') in your comments...are neither worth reading nor worth replying.

#1108271
@PissedConsumer1018238

99% fault is mine, but I am talking about the 1% of theirs.

I have plenty of sites running with same hosting service provider, and I can say with 100% surety and not with 99%, that they fly faster than of yours.

No company in this world has a record of delivering 100% perfect products. Returns / deficiencies can crop up with any product / company, regardless of their reputation. Got it sir?!

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ID
#680083 Review #680083 is a subjective opinion of poster.
Location
Nuremberg, Bavaria
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

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