Thelen Auto Group
2 TOTAL REVIEWS
Ineptitude to the max
I bought my Honda Civic on June 11, they told me to go ahead and put my plate on the new car(I junked the old one, it was pointless to even trade it in), so when I got home I went ahead and did that. I proceeded to drive out of the country not thinking there were any issues with the title. Over a month goes by and I still haven't received the title. So I call the secretary of state office and they inform me my plate was never transferred over and to call the dealer. I call the dealer and the first person they have me talk to calls it a "problem file" and offers to MAIL me a temporary plate (a lot of good that does if I have to go somewhere!), I ask her why no one ever called me, and she refused to acknowledge that anyone should've called me despite the fact I had been driving without proper registration all that time and am lucky I didn't get pulled over or into an accident. I then spoke to a manager, who agreed to drive over the temporary plate. However he seemed to not know of the problem until shortly before he talked to me (I was on hold probably at least 10 minutes). He told me they didn't have the MSO (Manufacturer's Statement of Origin) due to the fact they traded with another dealership to get the car for me. That dealerships tend to "lose" these and that they will get it taken care of right away. I've since researched this issue, and they are supposed to have these on hand (if they are not electronic, which in this case it was not electronic) before they can sell the vehicle to begin with, yet I had already made my first loan payment on the vehicle. I heard nothing for a couple days and happened to be in Bay City, and spoke to yet another person, he claimed losing the MSO happens all the time, and also claimed it can easily take more than 30 days to fix that problem (which I don't believe for a second, considering once I made a fuss about it, they had that sorted within a week) but that he'd check on it. Literally within 2 days they had the MSO and came to my office (which admittedly is courteous of them since I'm 50 miles from the dealership) to have me sign stuff and get me my registration. Problem is the date of sale was listed as that day rather than the original day. Additionally the mileage was wrong from the start because I was not given the opportunity to even look at the odometer before signing everything. They didn't seem to doubt my claim that the mileage was in fact 120 miles higher when I bought the vehicle, but they flat out lied when they said they would fix that, and they didn't. I do now have my title with the lien recorded in my possession, but they sold me a car without having the ability to sell it to me at the time of sale and that just isn't legal. It would've been so easy for them to just say "we have to wait on the sale because we don't have the MSO. I would've been fine postponing the sale to make sure it was done correctly.
Mount Pleasant, Michigan
Violated agreement for loaner car during body repair
I purchased a new Honda Accord from Thelen Auto Group in Bay City MI on 7/30/09. They guaranteed in writing that I would be furnished a loaner car if service required. I hit a deer on 10/26/10 and contacted Thelen to have vehicle repaired. When I informed service manager Justin, he stated they only had three cars and none available. After a long conversation he said he would speak with his boss, Maria, about my situation and return a call to me. It is now 10/28/10 and I have yet to hear back from anyone at Thelen's regarding my situation. I feel I have been lied to and will not receive proper service. If I do not get the loaner I will be required to rent a vehicle at my expense and I drive 100 miles round trip to work daily. I am hopeful you may be able to assist me in getting relief so I do not have to hire an attorney. I can be reached via telephone at 810-257-****; or cell phone at 989-233-****. Thank you.
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Thelen Auto Group