TheGunDock Com Reviews
TheGunDock Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TheGunDock Com has a 1.4 star rating from 4 reviews and overall negative sentiment; TheGunDock Com reviews highlight delivery failures and poor responsiveness.
Key Takeaways for Future Customers
- Expect slow or missing shipments and limited tracking; verify before purchase.
- Prepare to dispute charges with your bank if refunds are not processed promptly.
- Customer service responsiveness is frequently reported as inadequate.
Negative Feedback / Risk Areas
- Recurring TheGunDock Com customer complaints cite non-shipment, refusal to refund, and deceptive listings.
- Customers report blocked account access, poor communication, and problematic refund handling.
Positive Feedback
Some reviewers noted competitive price and fast delivery in isolated cases, and that it is a USA company.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TheGunDock Com has a 1.4 star rating from 4 reviews and overall negative sentiment; TheGunDock Com reviews highlight delivery failures and poor responsiveness.
Key Takeaways for Future Customers
- Expect slow or missing shipments and limited tracking; verify before purchase.
- Prepare to dispute charges with your bank if refunds are not processed promptly.
- Customer service responsiveness is frequently reported as inadequate.
Negative Feedback / Risk Areas
- Recurring TheGunDock Com customer complaints cite non-shipment, refusal to refund, and deceptive listings.
- Customers report blocked account access, poor communication, and problematic refund handling.
Positive Feedback
Some reviewers noted competitive price and fast delivery in isolated cases, and that it is a USA company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hialeah, Florida
Mal atención al cliente pésima confiabilidad y te bloquean el acceso para revisar estado del envío hace 5 días q compre un artículo y no tengo idea de donde está tuve q reportar la compra al banco
- - Bought an item 5 days ago; unclear if it shipped.
- - Access to order status is blocked; no tracking email.
- - Fraud reported to bank; no refund from seller.
Les compre un artículo hace 5 días y no sé si lo enviaron me bloquearon el acceso para poder revisar el estado de mi artículo y no me an enviado ni el correo de seguimiento y tuve q reportar una transacción fraudulenta al banco esta compañía no es confiable para comprar no se la garantizo a nadie yo tuve q comprar en otra compañía la pieza y no me quieren devolver el dinero
User's recommendation: No compren nada no es confiable puede ser estafado por esta compañía
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The reviewer tried to contact the company before posting this review.
Contacted Diamondback firearms in regards to getting a refund, they said to contact you because it was a 3rd party involved. How do I go about my refund on the firearm?
- Were really good and fast delivery
- Make you jump through hoops for refund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever shipped my items will not refund my money - no communications
- - Ordered and paid for firearms 2 weeks ago; 2-4 day shipping has not occurred.
- - Refund requests unanswered; plan to contact credit card company.
ordered and paid for my firearms 2 weeks ago with 2-4 day shipping. They have still not shipped my firearms and I have asked for a refund multiple times with no reply or action. Will need to contact my credit card company to get my money refunded - buyer beware!
Preferred solution: Full refund
User's recommendation: Do not use them
Very slow shipping...did not give estimate date of shipment
- - In-stock claim; 2 ready to ship; order Nov 16; no tracking.
- - Delays in processing; no ship date; cancellation refunds incur charges.
I called them to inquire if the item I was going to purchase is indeed in-stock and not on back order. I was told it is and they have 2 ready to ship.
I placed the order online Nov. 16, sent my FFL documents, confirmed received by them.
The website says it will ship within 3 to 5 business days and to call if within that period I have not received an email for the tracking number. I called on the 3rd and 5th day and was told it is still in process. I called again on the 6th day and still nothing.
It is now the 8th business day and when I called earlier no one was picking up the call.
With the delay, I asked how long it will take for them to return my funds should I decide to cancel the order. I got an email saying they will refund immediately but will have to shoulder the cancellation charges to cover for the effort (?) on their part to process the order. That is totally ridiculous and made me feel like I either have the option to wait in vain or, lose money.
I know that with the crazy pandemic going on deliveries and fulfillments of orders can be delayed but not having been able to get at least a response as to when it will ship when in fact they have the item in stock as they claimed is totally unacceptable. All I have been told each time I call is "We have everything ready, your payment is done, FFL papers ok so you're good to go".....WHEN???
Sta I did some research yesterday and found out that their company is not as big as Buds or Kentucky Guns that processes volumes of orders so I will wait a few more days.
If still nothing, I will initiate a complaint with the BBB and notify the credit card company. Be forewarned people!
- Price
- Delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from this store and spread the word!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive advertising Practices
- - The listing did not match what was offered.
- - The owner was combative and threatening.
- - I returned the item with tracking and filed a chargeback.
TheGunDock.com
I recently conducted a transaction on GunBroker.com with this "company".
After the purchase, I was surprised to learn that what I thought the listing was offering, was in fact NOT what was being offered.
Upon diplomatically approaching the owner, he became combative and threatening. After strong deliberation, he agreed that if I returned the item, I would receive a refund.
Given the mistrust - I did return the item with tracking and notified my credit card company of their antics and initiated a chargeback. As suspected, they attempted to claim that I had not paid for the item and attempted a claim within the GunBroker Platform.
It is my intent to protect the public and to ensure that the unsuspecting public are not taken advantage of by such questionable antics!
Avoid them!
- Usa company
- No pride or ethics
Preferred solution: Apology
User's recommendation: Use the thousands of other ethical providers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertising
- - Ammo listed as 5/20; 5 lots of 20.
- - Received 25 rounds total.
- - They say they got the run-around and that it's past the return policy period.
Bought ammo listed as 5/ 20 in the quantity.... That is 5 lots of 20....
Received 25 total rounds!
Was given the 'run-around' and now they claim it's past the return policy period... Absolute rip off.
- Zero customer service
- No pride or ethics
Preferred solution: Let the company propose a solution
User's recommendation: Buy nothing from thegundock
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