The Wiltern Reviews
The Wiltern Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
100% of users would likely recommend The Wiltern; The Wiltern reviews note positive sentiment, with customers valuing customer service and discounts.
Key Takeaways for Future Customers
- Staff responsiveness can resolve issues, as one reviewer praised Donna.
- Reviews highlight discounts and low price level as benefits.
- Seating layout uses stacked chairs; visibility may be limited.
- There is no clear online claim form for incidents.
Negative Feedback / Risk Areas
- Recurring customer complaints about filing claims and lack of response and refunds.
- Reports of injury on stairs and poor sightlines from stacked seating.
- High ticket price for some events despite reported low price level.
Positive Feedback
Reviewers praise helpful customer service, quick follow-up, and discounts and special offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
100% of users would likely recommend The Wiltern; The Wiltern reviews note positive sentiment, with customers valuing customer service and discounts.
Key Takeaways for Future Customers
- Staff responsiveness can resolve issues, as one reviewer praised Donna.
- Reviews highlight discounts and low price level as benefits.
- Seating layout uses stacked chairs; visibility may be limited.
- There is no clear online claim form for incidents.
Negative Feedback / Risk Areas
- Recurring customer complaints about filing claims and lack of response and refunds.
- Reports of injury on stairs and poor sightlines from stacked seating.
- High ticket price for some events despite reported low price level.
Positive Feedback
Reviewers praise helpful customer service, quick follow-up, and discounts and special offers.
Moorpark, California
File a claim
I attended a Sting concert and walking down the stairs to the bathroom I fell and landed on the floor on my left side ribs and hurt myself.
User's recommendation: I live going to concerts there But I fell on the stairs and injured myself and have tried to file a claim but the have not responded. There is no option to do it on their website.
Northridge, California
Issue resolved
Donna was prompt and helpful. She called me and reassured me she would look into the situation. She then left me a voice message once she confirmed with her supervisor .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Russian Ballet at the Wiltern Theatre
- - 2 tickets for the Russian Ballet at Wiltern Theatre cost $489.00.
- - Stacking chairs and poor sightlines in second-row section hindered viewing.
I bought 2 tickets to see the Russian Ballet at the Wiltern Theatre for the price of $489.00 The theatre does not have theatre seating. They use stacking chairs which are lined up it is impossible to see if you are not in the first row of any section.
I was in the second row of the second section and could not see all of the stage.
I will never go to the Wiltern again and have told all of my friends not to attend anything there. For the price that they are asking for uncomfortable seats, I think that this is a disgrace
- I have no problem with yelp
Preferred solution: Full refund
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