The Wig Clinic

Hi! It truly sucks to leave such a negative review but Im not sure what else to do.

My review is based on my current experience with this company and their lack of customer service and ability to respond. I placed an order for a wig unit of their site on February 18th, the estimate for delivery on their site which is given before checking out stated my wig would get to me by March 8-11th. Which was perfectly fine! I reached out to the company when the date was closer approaching on March 5th to make sure it would truly arrive on the estimated date.

I did not get a response, after two days of not hearing back through email, I decided to go this companys Instagram account and send them a DM and left a comment on their Instagram please asking for someone to reach back out to me. I never got a response there either and its almost like if your comment on their Instagram page with words such as order or refund the comment is not publicly shown. It was then on March 10th (a Sunday) that I got a response stating: We apologize sincerely to all customers awaiting their shipments, as illness has affected the owner and at least two employees, causing a temporary halt in custom orders. Despite the success of our first annual sale, delays are being experienced.

To address this, we are pausing new customer orders until all existing orders are fulfilled. Our focus remains on delivering top-quality wigs with a craftsmanship warranty, ensuring your satisfaction with your custom wig. Tracking numbers will be issued this week. For inquiries, please reach out to us directly at our Florida Professional Park Location.

Each delayed package will include a coupon for a free wig valued up to $500, along with additional gifts. Your understanding and support are greatly appreciated. If you prefer a refund, please reply to this email. Once our team resumes custom order operations, we will expedite the process and offer expected 2-day shipping.

I responded to that email immediately of course sending my well wishes and then again asking if for sure my wig would be shipped out on the week of March 11th and if so I was fine waiting.. I got no response after I replied, a week went by and still no tracking number, no wig, no reply, nothing. Its now 10 days later with no communication and I sent a follow up email on the 20th of March requesting a refund. Ive been sending emails, leaving comments on their IG, which is active as they continue to post on their stories and feed, Ive called their storefront locations and left voicemails and still no response or refund.

As Ive said to them through email and now here as someone who wanted to support your business its truly disappointing to be treated this way. After a month of waiting I truly would just like my money back.