The White Company Reviews
The White Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The White Company has a 1.5 star rating from 2 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviews praise good products but call customer service impossible and note high price levels.
Key Takeaways for Future Customers
- Products are good but often hard to get.
- Be prepared for unhelpful customer service when checking stock.
- Expect delivery and returns to be problematic.
Negative Feedback / Risk Areas
- Frequent customer complaints about email failures and online forms timing out.
- Wrong parcel delivery and missed collections.
- Unresponsive phone, chat, and inability to get stock answers.
Positive Feedback
Reviewers say the products are good despite service and availability issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The White Company has a 1.5 star rating from 2 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviews praise good products but call customer service impossible and note high price levels.
Key Takeaways for Future Customers
- Products are good but often hard to get.
- Be prepared for unhelpful customer service when checking stock.
- Expect delivery and returns to be problematic.
Negative Feedback / Risk Areas
- Frequent customer complaints about email failures and online forms timing out.
- Wrong parcel delivery and missed collections.
- Unresponsive phone, chat, and inability to get stock answers.
Positive Feedback
Reviewers say the products are good despite service and availability issues.
Difficult to send an email to customer services
- - The email to customer services disappeared.
- - The code you sent timed out quickly.
- - I got a 'something went wrong' message.
I have been trying to send an email to customer services about a faulty product. The first problem with the email was the whole thing disappeared, secondly the code you sent me timed out too quickly thirdly, I got the 'something went wrong' tab.
So sorry this is such a poor service. I was hoping for an efficient experience.
User's recommendation: be careful the opening the Seychelles Diffuser.
Parcel sent to wrong address. Waited in all day for your planned collection Nobody came
Parcel sent to me instead of my daughter. Got apology from you and promise to collect it today. Waited in all day nobody came
- Lots
Preferred solution: Full refund
User's recommendation: Don’t buy online at white company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get a sensible answer online or on the phone
- - Customer asks when Sandalwood diffuser will be available again.
- - Attempts via email, chat, and phone failed to get an answer.
I simply want to know when the Sandalwood diffuser will be available again. I tried to email via your site and after many attempts to type a message it gave me a screen asking me to count bicycles which I did then it gave me a red exclamation mark and shut me out.
I tried time and time again. I tried the online chat who didn't have a clue and told me to ring the Bicester store. I rang the Bicester number and got a recorded message telling me they weren't answering the phone. Maybe they were all searching for sandalwood diffusers.
I found customer service number and rang that. They told me they didn't know the answer.
I asked if I could talk to marketing and I couldn't do that. Will someone PLEASE tell me if these diffusers will be back or I need to find another source with something similar.
Lesley Windmill
- Good products
- Impossible customer services
Preferred solution: I would like to get them to review their customer service online and on the phone and make substantial improvements
User's recommendation: The products are good if you can get them but their customer service is seriously lacking so don't try and ask a basic question about stock as it will simply drive you to complete frustration.
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