The Weather Group
The Weather Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Weather Group has 1.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "View before you buy.", "Since the company was sold recently everything has changed. First they took away some functions like hourly rain and forced me to get premium plus to use the functions. They also said that it would be ad free if you sign up. So I paid $29 to upgrade. Thenew interface was difficult to use and full of ads. It took me forever to get through to a human. (Over a few days). Finally I reached an agent who told me to go where I downloaded it from, in this case it was Google playstore. I then canceled it. I don't know yet if it went through or not.", "Do not purchase WC they're bought out by IBM", "Have a number that works for your customers. It is very frustrating they put you through the same process and they won’t let you do what they say to do I put in the passcode and I’ve changed my password 1000 times I am so tired of that.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Weather Group has 1.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "View before you buy.", "Since the company was sold recently everything has changed. First they took away some functions like hourly rain and forced me to get premium plus to use the functions. They also said that it would be ad free if you sign up. So I paid $29 to upgrade. Thenew interface was difficult to use and full of ads. It took me forever to get through to a human. (Over a few days). Finally I reached an agent who told me to go where I downloaded it from, in this case it was Google playstore. I then canceled it. I don't know yet if it went through or not.", "Do not purchase WC they're bought out by IBM", "Have a number that works for your customers. It is very frustrating they put you through the same process and they won’t let you do what they say to do I put in the passcode and I’ve changed my password 1000 times I am so tired of that.".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to sign in after updatimg pahme.t for renewal
My subscription did not renew due to the need for updated payment information. I updated the payment information and tried to sign in, but it continues to tell me the credentials are invalid.
Please help. I need the Weather Channel so that I can keep updated on the tropics.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hampton, Virginia
The update not good,
Takes too long to connect. Same information but complicated software design.
When you have something good, why change it!?
Scranton, Pennsylvania
Cannot have control over what time the storm is approaching
I used to be able to have control over the Radar in seeing the time of the storm approaching. It wont let me control the arrow- just keeps moving forward. So disappointed
Saint Louis, Missouri
I want to cancel premium pro service
They could restore the program to the same as before and not charge so much for it. Also they need responsive customer service.
User's recommendation: Since the company was sold recently everything has changed. First they took away some functions like hourly rain and forced me to get premium plus to use the functions. They also said that it would be ad free if you sign up. So I paid $29 to upgrade. Thenew interface was difficult to use and full of ads. It took me forever to get through to a human. (Over a few days). Finally I reached an agent who told me to go where I downloaded it from, in this case it was Google playstore. I then canceled it. I don't know yet if it went through or not.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carbondale, Illinois
No show
I upgraded my subscription from standard to premium o 03/01/24.I watched it on my TV for3 years and now sence my upgrade I have no authorized signal.
Their customer service is not existing the CS # goes to IBM company that stated we bought the WC and does not CS issues.
I requested a full refund of $29.00 on their website and have had no response from them or a deposit back into my bank account that was provided to them by myself.
This is a terrible time of year that produces severe storms and especially here in Southern Illinois.
Why are these sites monitored by someone man.
User's recommendation: Do not purchase WC they're bought out by IBM
Scottsdale, Arizona
Quit screwing with the IPad app
The new look is terrible. If I want a large weather map Ill load one. I tiny sliver of weather info is all thats visible beside the huge map.
Fix it!
User's recommendation: View before you buy.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid for a year and can't get it.
In Jan of 2024 I paid for a year of the weather channel on tv and can't access it. I sign in and they ask for me to pay again.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not recieving paid premium subscription
I paid for premium subscription and service is not on my fire no customer serviceno customer service
- Zero customer service
Preferred solution: My damn service on
Hello, Thanks for reaching out. There are two separate subscription services that carry the brand name “The Weather Channel” and each is managed by a different company: 1) The Weather Channel network subscription provides streaming services to TV devices such as Roku, Fire TV, Samsung, Android TV, Xfinity Flex and more.
This subscription is limited to TV devices. This streaming service is provided by The Weather Group. If you need to get in touch with The Weather Group, please reach out to them at https://***/support/home. 2) The Weather Channel Premium subscription provides ad-free weather and better planning tools for our app and weather.com.
This can be purchased on The Weather Channel app via the App Store/Play Store or from weather.com/subscribe. This subscription service is provided by The Weather Company, LLC. These two subscriptions are not interchangeable, therefore the purchase of the streaming subscription cannot be accessed through the mobile apps or weather.com site and vice versa. Since the offers are provided by two different companies, support for these subscriptions are handled separately as well.
Thank you! The Weather Company Support Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Subscription not working . Paid for on Roku
It suddenly asked me to sign in. I did .
It wont work.
I changed PW and tried again. It still wont work any more on my Roku tv
Preferred solution: The weather channel back on my Roku tv or a full refund
Abilene, Texas
TWC not working g on my Roku tv
Last week my weather channel app on May Roku tv turned off. Im all ready a subscriber thru my Roku tv.
My payment has been drafted out if my account. Turn my subscription back on!!!
Greenwood, Indiana
Not recieving paid premium subscription
Paid 1 year subscription & had days with no Weather Channel!!! Need Compensation for days unavailable
Frankfurt, Hesse
The weather channel has the worst customer service I have ever seen in my life
I have been trying for a week to sign into my pay subscription to The Weather Channel on my TV and it will not allow me to do so. It keeps sending me through the same process over and over again I am so frustrated every number that Ive called it was IBM they couldnt help me.
I go to streamday.com.
That wont help. No one is helping me with my issue to log into The Weather Channel.
User's recommendation: Have a number that works for your customers. It is very frustrating they put you through the same process and they won’t let you do what they say to do I put in the passcode and I’ve changed my password 1000 times I am so tired of that.
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Hello, Thanks for reaching out. There are two separate subscription services that carry the brand name “The Weather Channel” and each is managed by a different company: 1) The Weather Channel network subscription provides streaming services to TV devices such as Roku, Fire TV, Samsung, Android TV, Xfinity Flex and more.
This subscription is limited to TV devices. This streaming service is provided by The Weather Group. If you need to get in touch with The Weather Group, please reach out to them directly at https://***/support/home. 2) The Weather Channel Premium subscription provides ad-free weather and better planning tools for our app and weather.com.
This can be purchased on The Weather Channel app via the App Store/Play Store or from weather.com/subscribe. This subscription service is provided by The Weather Company, LLC. These two subscriptions are not interchangeable, therefore the purchase of the streaming subscription cannot be accessed through the mobile apps or weather.com site and vice versa. Since the offers are provided by two different companies, support for these subscriptions are handled separately as well.
Please reach out to The Weather Group team via https://***/support/home or you can email them at feedback@***.com. The Weather Company Support Team