No refund

I returned a dress and have received notification you received the package. I have tried numerous times to contact you about the refund, but have heard nothing back. I am going to call the Better Business Bureau to register this compliant.

User's recommendation: Be cautious about ordering from this company. I returned the dress I ordered the next day after receiving. Although I followed the sizing chart, it was too small.

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ID
#3045400 Review #3045400 is a subjective opinion of poster.
Location
Sevierville, Tennessee
New Reviewer

Buyer Beware

Buyer beware! Buyer beware!! YOU MUST ASK QUESTIONS ABOUT RETURN POLICY! They don't tell you there is a 15% restocking fee AND if they didn't charge you the shipping fee, THEY SUBTRACT THAT TOO even though you have to PAY to send it back to them!!! Took them over a week to even respond that they received my item back. And that was after phone calls and emails!!! You better want whatever it is you order!!!! Dress was nice, but not worth the money. I asked to speak with a manager, yeah that is a joke. It is a small shop and that is ok, but it is too small. The guy said no one there was higher than him. Then he proceeded to give me the run around. anyway guess who is out almost $60 dollars!! Not Cool!
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1 comment
#2086153

Thanks for the heads up

ID
#1283728 Review #1283728 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$52
Preferred solution
Full refund

Save yourself!!

DO NOT PURCHASE FROM THIS COMPANY. MY HUSBAND ORDER BOOTS FOR ME FOR CHRISTMAS FROM THESE PEOPLE (ON LINE WITH OUR CREDIT CARD) . SEVERAL DAYS AFTER THEY TOOK THE TOTAL PAYMENT VIA CREDIT CARD, THEY SAID THEY WERE ON BACK ORDER. I LIKED THEM SO I WAS WILLING TO WAIT. I CHATTED WITH THEM SEVERAL TIMES ON LINE TRYING TO FIND OUT WHERE MY BOOTS WERE, THEY KEPT SAYING OH.....THEY SHOULD BE IN ANYTIME, BUT THEN OH WAIT, WE WERE PREMATURE IN ADVISING YOU OF THE SHIP DATE. HOWEVER WE HAVE ANOTHER PAIR WE CAN SUBSTITUTE....REALLY? I SAID NO THANKS . BOOTS WERE ORDERED MIDDLE OF DEC, ITS NOW MARCH . I HAD TO FIGHT WITH THEM TO FINALLY GET MY REFUND. I WILL NEVER, NOR SHOULD YOU TRUST THIS COMPANY WITH AN ORDER, OR YOUR CREDIT. THEY ESSENTIALLY HAD MY ALMOST $300 FOR OVER 3.5 MONTHS. THIS LOOKS LIKE THEY MAY BE EXPERIENCING CASH FLOW PROBLEMS TO ME. JUST SAVE YOURSELF AND DON'T. LET THE BUYER BEWARE. ALSO, YOU WILL GROW OLD SEARCHING FOR A NUMBER TO CALL IF YOU WANT TO SPEAK WITH A REAL PERSON. I LEFT MANY MESSAGES, AND EMAILS WITH ZERO FEEDBACK. WHAT KIND OF BUSINESS RUNS LIKE THIS? DO NOT ORDER FROM THESE PEOPLE
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1 comment
#2086152

Thanks

ID
#1204356 Review #1204356 is a subjective opinion of poster.
Service
The Wardrobe Shop Shipping Service
Reason of review
Poor customer service
Loss
$255
Preferred solution
just don't shop there ever

Buyer beware. Awful customer service.

Purchased black ankle Oak Tree Farms boots a half size larger as was recommended. Boots were too large. I had to pay $20.00 to return them to get the correct size. When I went online to reorder them they charged me $18.00 to send the correct size. I thought this must be a mistake so I called and was told you only get free shipping for the first order. What they do not disclose is that if you exchange something you no longer get the free shipping option. It ended up costing me an addition $38.00 for shipping. This is nowhere indicated on the website and is very misleading to consumers. Please note that there is also a restocking fee of 15% if you return any item for a refund. If you want these boots you can purchase get them directly from OakTreeFarms.com. They offer free shipping and free returns!
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ID
#1090258 Review #1090258 is a subjective opinion of poster.
Product
Oak Tree Farms Boots
Reason of review
Return, Exchange or Cancellation Policy

I ordered a jersey from this company

Well,it has been 8 days and I have not received anything. I am getting annoyed. I have tried to call and left my email and ogone numberous times with no call back. I told them I will report as fraud if they dont send my jersey soon. I have detective and cop relatives who will investigate soon if my package doesnt come.
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ID
#1088914 Review #1088914 is a subjective opinion of poster.
Service
The Wardrobe Shop Shipping Service
Reason of review
Problem with delivery
These Downton Abbey/Edwardian/Great Gatsby inspired dresses are beautiful, at least in the pictures. They are expensive $250 and the return policy is pretty much nonexistent, so I was very careful and asked many questions of 'The Chat' before ordering. The Chat lied or...
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3 comments
#1385435

I lost nearly $600 with this company. The dress arrived too late crumpled into a small plastic bag and was disgusting.

They told me to return it which cost me $58 registered and insured post and said they would refund my money.

I know they received the dress but still haven't refunded my money and are ignoring all communication. Worst shopping experience ever ::((((((

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ID
#916557 Review #916557 is a subjective opinion of poster.
Location
Flower Mound, Texas
Product
Nataya Dresses Cocktail Dress

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