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Verified Reviewer
New Reviewer

Beware of this customer insensitive Insurance company

The Unlimited is a bunch of time killing material. I was hospitalized 7 - 10 Jan 2020 for illness. I filed my hospital claim with the Unlimited 16 January 2020. 24 Jan 2020 i called the Unlimited to do a follow up since this insurance company would never bother giving customer an update on the progress of the claim. I was told my claim has be taken for review and it takes 24 to 48 hours for this process to complete. The 24 to 48 hour promised never materialized. I did further follow up and I was told by another consultant that The Unlimited consultant whom I had spoken to earlier had misled me and that the review process turn around is indefinite. To date i have never received any feedback from the Unlimited. This Insurance company is hopeless. Imagine a 3 days claim with a indefinite review timeline. This is a joke, this company is not serious about business. It needs fundamental restructuring if were to be taken seriously. Simphiwe Ziqubu (pissed off customer)
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ID
#1799885 Review #1799885 is a subjective opinion of poster.
Location
Ethekwini, Kwazulu-Natal
Service
The Unlimited Medical Claim
Loss
$6000
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible service and reject claims when the time comes.

First i was lied to by the sales consultant that the Auto supreme Interior claim is separate and i can claim at anytime with no restrictions. Then i questioned it a few times they another guy confirms this is not true. When it comes to claiming it is a NIGHTMARE!!! THE AFTER SALES SERVICE IS PATHETIC. I submitted a claim and waited over a week for them to get back to me only to tell me they rejected the claim. The claim was for existing stone chip but they say due to the "paint" they are rejecting it. They do not answer emails or calls are not taken seriously when you call to ask about the claim you put through. I have come to know many others that have have the same experience when claiming for their vehicle. They are so efficient to take your banking details but the service is crap.
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ID
#1726617 Review #1726617 is a subjective opinion of poster.
Location
Cape Town, Western Cape
Service
The Unlimited Auto Claim
Reason of review
Poor customer service
Preferred solution
Full refund

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