New Reviewer

Power outage

Why is my power going out every month when I pay you on time to keep my lights on. This is ridiculous that every month I have to go through this I bet the suburbs dont have this problem. I have to work a 16 hour shift and when Im supposed to get off at 2:00 am I get a message from my alarm company of an outage at 1:36 am.

User's recommendation: Either fix the problem or refer us to a new company.

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ID
#2868457 Review #2868457 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I received 2 different bills for the same address

I received 2 different bills for 61 Seabright Ave and complained but did not receive a response.
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ID
#1726762 Review #1726762 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
New Reviewer

Contacting UI almost impossible by phone

Have called several times and am always told to call back. Have a simple request. A few months ago I requested a change of address for billing. UI did the exact Opposite of what I had requested. NEED to talk to someone to hopefully get it corrected. Very Frustrating!!! :
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ID
#1610352 Review #1610352 is a subjective opinion of poster.
Location
Orange, Connecticut
Service
The United Illuminating Company Customer Care
Reason of review
Problems with payment
Preferred solution
Correct the error in mailing address of bills!!!!

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