The Tub Guy
The Tub Guy did not stand behind warranty
Flawless Finish Resurfacing aka The Tub guy in Plano Texas owned by Collin Cozza. He advertises heavily on Craigs list for bath tub refinishing. I hired him to refinish a bath tub. In less tham 3 months the bath tub finish began to crack and peel off. I called him to come and fix it, per his warranty. He said he would and made an appointment. He never showed up. After that it was constant phone calls and messages left by me on his voice mail and with his wife, who sets his appointments. There were two other appointments made.... one was cancelled, and he never showed up for the other one. Finally, I asked his wife what the problem was and why wasn't he going to stand behind his work. She told me that she was NOT going to send him out to do "free work". I guess that is what they call warranty work. She really did not care and was very rude to me for even asking for the bath tub to be fixed. Finally, after 6 weeks, I gave up and contracted with someone else to re do the bathtub. Of course, it has cost me double to have the tub refinished, but this guy did a beautiful job. I have made a complaint against The Tub Guy, Collin Cozza, Flawless Finish Resurfacing with the Better Business Bureau in Dallas. I caution anyone about using this guy. His work is appalling!
Collin Cozzo ruined my bathtub and ceiling
Collin Cozza also known as Flawless Finish bathtub refinishing also known as The Tub Guy in plano texas, Also known as save-a-tub at 972-516-**** ; 469- 231-**** or 469-544-**** ruined my bathtub and ceiling. He taped off the ceiling when refinishing my shower, then pulled the tape off when done splattering popcorn texture onto my bathtub and leaving bare spots on my ceiling. He said it would brush off the tub 48 hours after it dried. It dried with all that stuck to the bathtub. Did I forget to mention he was 2 hours late arriving and when I tried to refuse him even doing the work he said he had already ordered the material. The price was suppose to have been $499.00 but ended up almost double for some problems that were minor. The shower was in good shape just hard to clean and I was selling the house. He advertises a little less talk, all he did was talk and brag about how great he supposedly was. When I tried to call him for his 5 year warranty only 2 days later he would not even return my calls. Its now been 2 months ago. I called another guy that was a competitor and he was a great person. He fixed the runs, and pits in the tub and only charged $100.00 for the trip and did not want to charge that. He said he felt bad that I had over paid so much.
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The Tub Guy