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Be sure to inspect, check and double check your purchased items.

1.8
The Treasure Nest - Be sure to inspect, check and double check your purchased items.
The Treasure Nest - Be sure to inspect, check and double check your purchased items.
The Treasure Nest - Be sure to inspect, check and double check your purchased items.
The Treasure Nest - Be sure to inspect, check and double check your purchased items.
The Treasure Nest - Be sure to inspect, check and double check your purchased items.
The Treasure Nest - Be sure to inspect, check and double check your purchased items.
Update by user Jan 19, 2020

Original response from the first 2 emails about wrong items. Hello Marc, Sorry for the delayed reply, it’s been a hectic couple of days!

We are so sorry to hear about the errors with your order. We did have two packages of the Jemaine curtains/drapes on the table for you so I’m not sure what happened there. We apologize for the inconvenience/frustration and will use this feedback for loading future inventory to the website. We take the information from our truck manifest and load it as a group to the website, typically if there were more than one panels per package it said a set of 2 on our website.

With that being said sometimes the reason why we received an item is because the manufacturer sent the wrong color, size, etc and we still receive it incorrectly on our manifest. We do our best to catch these items but clearly missed with a lot of yours! Again we are very sorry for any inconvenience. We are happy to refund you for any of the items you do not want/are not happy with.

Since we have moved locations we would just need you to bring those items to our new location at your convenience and then we can process the refunds! (Our updated address and hours are now listed on our website). We did just want to remind you for future reference according to our policies and information listed on each online order confirmation/receipt to please inspect each item fully before completing a store pickup. All sales final once buyer takes possession of item.

If you decide to cancel the order at pick up, Do not take the item with you.We really appreciate your business and hope this will make things right with you! I know it was very busy on Sunday so I couldn’t go over your entire order with you upon pick up but I sincerely thought we had everything you had ordered there and ready for pick up! (Minus the letter stand that was cubed).

Therefore, we definitely want to correct our mistakes and look forward to seeing you soon! We also have set up a 20% off promo code for the inconvenience, the code is - marc20%

Original review posted by user Jan 19, 2020
Ran into several problems. Items listed online didn't match up with what was actually received. They were very busy when I was there as they were preparing to move to a new location. She could not find a print out of my items. I was told where my items were stacked. I just loaded them up without question. Bad bad move on my part. They do say you should inspect before taking but I didn't dream the items online that I bought weren't the items I got. Big thing was I only purchased sets of curtains listed as panels (s) indicating more than one but that's not the case in my purchase. The owners were nice enough to return several items even though it went against their policy. I tried to return the entire purchase for fear of missing parts, something wrong etc, but it was a no go. I was told there was nothing wrong with the items so no. No return. I re-sell on Facebook Marketplace and continued to sell the items only to discover yet again a light fixture was wrong and not the item I purchased from them and resold. Contacted yet again but was not offered a return on the incorrect item. I was given 20% future purchases from the first error but why would I, given so many problems with items purchased not being what the actual item is. Check, check, and double check what you purchase. Even open the boxes to guarantee you indeed are getting what you purchased. Disappointed. What a mess. Research shows they bought the business only 3 months prior to purchase from the moving sale items. They inherited the errors I'm sure but should not be like oh well. Your loss. Should've honored their return your items at your convenience email, especially on the last item a large chandelier light fixture that indeed was not what was listed, pictured, and sold. Last picture is the last incorrect online item received.
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ID
#1766141 Review #1766141 is a subjective opinion of poster.
Service
The Treasure Nest Customer Care
Pros
  • Very cheap prices
Cons
  • Different items listed but being something else
Reason of review
Not as described/ advertised
Loss
$34
Preferred solution
Full refund

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