The Treasure Nest Reviews
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Be sure to inspect, check and double check your purchased items.
Original response from the first 2 emails about wrong items. Hello Marc, Sorry for the delayed reply, it’s been a hectic couple of days!
We are so sorry to hear about the errors with your order. We did have two packages of the Jemaine curtains/drapes on the table for you so I’m not sure what happened there. We apologize for the inconvenience/frustration and will use this feedback for loading future inventory to the website. We take the information from our truck manifest and load it as a group to the website, typically if there were more than one panels per package it said a set of 2 on our website.
With that being said sometimes the reason why we received an item is because the manufacturer sent the wrong color, size, etc and we still receive it incorrectly on our manifest. We do our best to catch these items but clearly missed with a lot of yours! Again we are very sorry for any inconvenience. We are happy to refund you for any of the items you do not want/are not happy with.
Since we have moved locations we would just need you to bring those items to our new location at your convenience and then we can process the refunds! (Our updated address and hours are now listed on our website). We did just want to remind you for future reference according to our policies and information listed on each online order confirmation/receipt to please inspect each item fully before completing a store pickup. All sales final once buyer takes possession of item.
If you decide to cancel the order at pick up, Do not take the item with you.We really appreciate your business and hope this will make things right with you! I know it was very busy on Sunday so I couldn’t go over your entire order with you upon pick up but I sincerely thought we had everything you had ordered there and ready for pick up! (Minus the letter stand that was cubed).
Therefore, we definitely want to correct our mistakes and look forward to seeing you soon! We also have set up a 20% off promo code for the inconvenience, the code is - marc20%
- Very cheap prices
- Different items listed but being something else
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