The Tile Guy is Great Shop - The negative reviews here are BS

I have worked with Kevin and his team on several DIY jobs, big ones. They are first class, honest, and incredibly helpful. They will recommend installers but are clear that they do not stand behind them. The first job was a 1600 sq ft installation of deep set 16" x 16" tile. Yes, deep set tile - about 1.5" of mortar under the tile. It is a old home. The installer and I intercommunicated on a few things and I paid him too soon (before the job was completely done), but it turned out great. Lesson learned - you need to know what you want and be very specific with the installer. There was no one in Austin that knew how to handle this deep set mortar. Fortunately, Kevin knew a guy whose dad was a long time tile installer so there he had experience with this sort of work.
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ID
#942966 Review #942966 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • Integrity
  • Customer service
  • Good adivce
Reason of review
Good customer service

Wrong Vendor!!

*Neither* of the above reviews is for the company whose address appears in the margins on this page. Please clarify your location and the address of the vendor you are criticizing so as not to harm good reliable companies out there. I was surprised to find negative reviews for the company I know and have turned to for numerous projects, which is very much beloved by all of its customers, who excels in customer service and product selection here in Texas. But I note that neither of the two negative reviews is even in the same state. Please do NOT get them confused.
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ID
#888440 Review #888440 is a subjective opinion of poster.
Location
Austin, Texas
Reason of review
Good customer service

The tile man is a rip off

The first time I hired a company called the tile guy. He did a poor job of grouting and some of the caulking around the bath and we now know that he ripped us off. We tried to call him over and over and over and he never returned any of our calls. Last year we moved into a new house and we were referred by our neighbor to a company called mostwantedlandscaping, he did our front porch in flagstone. He only charged us for his time and we know this because we went to the tile store with him to buy the materials. He new the best places to get the cheapest rates on materials. He did such great job and we eventually hired him to do our bathroom in ceramic tile.
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1 comment
#1174706

Hey I'm the tile guy in Paducah could you please be specific .I don't want anyone to think that is me. Thank you. Sincerely Troy English / the tile guy Paducah ky .

ID
#215953 Review #215953 is a subjective opinion of poster.
Location
Toronto, Ontario
Loss
$900

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