The Ticket Merchant
The Ticket Merchant Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 4 customer reviews; consumers mostly dissatisfied. Rating distribution shows 75% unfavorable. Reviews cite high price level and issues with Exchange, Refund and Cancellation Policy.
Key Takeaways for Future Customers
- Check The Ticket Merchant reviews before booking and compare with venue or direct sellers.
- Do not book outside business hours if you may need live support.
- Expect mixed experiences with customer service; verify ticket delivery timelines.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and cancellations policies.
- Reports of tickets not received and orders cancelled without notice.
- Poor responsiveness from support and concerns about billing and refund handling.
Positive Feedback
Some customers describe friendly, helpful agents who provided needed information.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 4 customer reviews; consumers mostly dissatisfied. Rating distribution shows 75% unfavorable. Reviews cite high price level and issues with Exchange, Refund and Cancellation Policy.
Key Takeaways for Future Customers
- Check The Ticket Merchant reviews before booking and compare with venue or direct sellers.
- Do not book outside business hours if you may need live support.
- Expect mixed experiences with customer service; verify ticket delivery timelines.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and cancellations policies.
- Reports of tickets not received and orders cancelled without notice.
- Poor responsiveness from support and concerns about billing and refund handling.
Positive Feedback
Some customers describe friendly, helpful agents who provided needed information.
Melbourne, Victoria
Tickets
Ripped off. :( :((( Don't buy from them.
I could have saved $200 on my tickets if I booked with the venue. Buyer, please be aware.
Preferred solution: Price reduction
Brisbane, Queensland
Great Service
Great service and helped me get the information that I needed . She was kind and friendly to talk to.
Tickets
Have someone to talk to 24/7. Contact and having someone to talk to is a much more better service than sending a message and waiting with no reply
- Quick and easy
- No easy contact with a real person
User's recommendation: Do not book tickets outisde of business hours. Because if you need to talk to someone you cant.
Mackay, Queensland
Discrepancy with my tickets I purchased
Your policy for getting refund of tickets is a *** joke make it impossible to claim refund you ***
Not recieved Pink concert tickets
Concert is on Sunday, we are booked in a hotel hotel Saturday night in London and we still dont have the Pink Concert Tickets.
No one responding from TTM.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicket got cancelled without my knowledge and no refund
- - Tickets were canceled without informing me.
- - I learned of the cancellation the day before the event after sharing details.
- - No refund was issued.
My tickets got cancelled and i wasn't informed about it. i only found out about it the day before the event as i wasn't informed about anything and i wanted to check myself what was going on.
I gave all my personal details and expect an email or call from the company but was not informed. I was also not given a refund for the tickets, that the company had cancelled. This is unacceptable customer service. I've sent an email to the customer service email but I need to write more as I've never experienced this kind of customer service before.
I read the reviews about the company expecting it to be reliable and safe, however after this i can't help but note that the company has issues that need to be resolved. How can the company cancel my order without informing me or refunding me.
- No refund policy
Preferred solution: Full refund
User's recommendation: check all reviews and opt for sellers instead of resellers
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