Anonymous
map-marker Minneapolis, Minnesota

Terrible customer experience

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I've been a subscriber for decades and a purchaser of the archive since its initial release. I'm PC savvy but have had issues with the most recent version's image quality being too poor for the text to be legible. I've sent dozens of emails since early 2023 and been given promises I'd be contacted for troubleshooting but no one has reached out. I tried yet again today to get a live person only to be lost on transfer after a long wait. Please assist me in finding someone at Taunton who will take ownership of this issue and help a long time customer become a happy customer again.
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User's recommendation: Great magazine, digital support needs some work. PissedConsumer quickly got their attention, and a temporary solution was found.

Chris w Hqu

Green Building Advisor/Taunton Press

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Going through my credit card bill, i saw a monthly charge for $ 14.95. Apparently, it was for a digital subscription service that i had no knowledge of. They did agree to cancel the subscription, but refused to refund me. The agent actually said that they don't track if an account is used, they just continue to bill for as long as they can until someone notices it. Stay away from TAUNTON!
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Loss:
$88
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

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