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Sutton Place Hotel - Edmonton - Terrible nightmare experience!

I stayed at this so called 'high end' hotel a number of weeks ago and strongly recommend to anyone, book elsewhere. The rooms are dated and smell of stale cigarettes still. Carpet dirty and old. The plumbing in our room was so old and outdated, the toilet actually took 20 minutes to refill and during this time, the bathroom sink had NO water avail. Old dripping tub faucet and terrible little windows which didn't help to get any fresh air into stale room. The air/heat system old and stale air thru entire stay. Staff were aloof and when i contacted unprofessional management team with concerns over my very overpriced, expensive stay, they totally ignored me. Don't bother with this old, run-down 80's-be-gone, dive. Parking is also and additional $31 a night to top it off.
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1 comment
#991882

Dear Mayberry,

Thank your for your feedback. We are sorry to here that your stay with us did not meet our usual high standards.

The Sutton Place Hotel Edmonton is committed to improving its products and services and is currently in the process of renovating all of its guest rooms to include; new bathrooms, carpets, wall vinyl, some furnishings and a brand new linen package.

We have now completed 6 floors.

I would appreciate the opportunity to speak with you in person and discuss your experience further.

I can be reached at any time on my direct line listed below.

We truly appreciate your patronage to the Sutton Place Hotel Edmonton and I look forward to speaking with you in the near future.

Sincerely, Michael Harris General Manager The Sutton Place Hotel Edmonton 780-441-3030

ID
#635616 Review #635616 is a subjective opinion of poster.
Location
Calgary, Alberta
Reason of review
Bad quality
Loss
$375
Preferred solution
Price reduction

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