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Terrible customer service and ripping off elderly folk

After multiple attempts by the concerned party I was asked to try and handle the cancelation of an account. The customer service was rude. Tried to read from a script and keep the account. Then they only offered 25 off a recent bill or over 70 dollars. They also said there was no record of the previous cancelation calls.

User's recommendation: They want you to go online for their paper. You can already get all their news online for free.

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#2970075 Review #2970075 is a subjective opinion of poster.
  • Local paper
  • Bad service
  • High price
Preferred solution
New Reviewer

Terrible communication and billing procedures

The Star Press - Terrible communication and billing procedures
Have tried to cancel an EZ Pay subscription for 3 weeks now and am getting nowhere. Called all available numbers listed and have either been told: Account is (NOT FOUND), (already has been canceled), (We need to escalate your issue) or literally hung up on. I have even communicated with my Visa CC folks and really not getting anywhere there either. Last time this happened I had to report Credit Card stolen to finally get this situation remedied.
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#1449344 Review #1449344 is a subjective opinion of poster.
The Star Press Subscription
  • Subscrition process
Reason of review
Problems with payment
Preferred solution
Full refund

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