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New Reviewer

Terrible customer service and ripping off elderly folk

After multiple attempts by the concerned party I was asked to try and handle the cancelation of an account. The customer service was rude. Tried to read from a script and keep the account. Then they only offered 25 off a recent bill or over 70 dollars. They also said there was no record of the previous cancelation calls.

User's recommendation: They want you to go online for their paper. You can already get all their news online for free.

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ID
#2970075 Review #2970075 is a subjective opinion of poster.
Pros
  • Local paper
Cons
  • Bad service
  • High price
Loss
$200
Preferred solution
Apology
New Reviewer

Terrible communication and billing procedures

The Star Press - Terrible communication and billing procedures
Have tried to cancel an EZ Pay subscription for 3 weeks now and am getting nowhere. Called all available numbers listed and have either been told: Account is (NOT FOUND), (already has been canceled), (We need to escalate your issue) or literally hung up on. I have even communicated with my Visa CC folks and really not getting anywhere there either. Last time this happened I had to report Credit Card stolen to finally get this situation remedied.
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ID
#1449344 Review #1449344 is a subjective opinion of poster.
Product
The Star Press Subscription
Cons
  • Subscrition process
Reason of review
Problems with payment
Loss
$39
Preferred solution
Full refund

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