New Reviewer

Horrible service - Stay clear!

HORRIBLE SERVICE! Do not waste your $ with this company. They never show when it snows more than the 2 , even though that is what the min requirement is. Their equipment seems to always be down and we are told that is why they did not show. When we call the provided hotline number, a generic message is played stating they are keeping an eye on the forecast.This is the biggest waste of $, and I will NOT be referring this company to anyone, and have told my neighbors to stay clear of this business! My suggestion is to stay clear of this company!
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1 comment
#604367

As a past driver for the snow guys, I can tell you they do NOT own a fleet of trucks. They contract all their plowing out to independent owner operators.

I have seen several comments that, when asked why customers didn't get the paid for service, have been told "their" equipment is down. Based on the great promises of "next day pay" in their ads, owner operators sign up but find they are lucky to get paid "next year"

Drivers simply quite and that is why customers don't get service.

ID
#381336 Review #381336 is a subjective opinion of poster.
Location
Livonia, Michigan
Loss
$100
New Reviewer

The Snow Guys (TheSnowGuys.com). Total scam!

Hired The Snow Guys (www.TheSnowGuys.com) out of Livonia for snow removal. Only once in 8 snowfalls they came withing 24 hrs. I had to shovel snow myself every single time to be able to get out and then eventually had to buy a snow thrower in January. Twice I had to call them 2 or 3 days after snowfall so they'd come and clear the snow ... that almost wasn't there because I had done it myself(!). And then ... they sent me invoice for total of 15 service calls, with many visits charged as two or three !!! Total Scam - never hire them ever!
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ID
#234203 Review #234203 is a subjective opinion of poster.
Location
Hazel Park, Michigan
New Reviewer

Buyer beware

worst snow service removal I ever had. only twice they came overnight to clear the snow, the rest of the times either took them 48 hours to 72 hours, and in some cases they did not show up at all. phone line is either always busy or they never respond to voice messages. the one time I was able to get hold of someone, they never apologized and had promised a plow in 12 hrs, they came in 36 hrs. I have reviewed many other complaints from different websites, it seems they try to get a fresh batch of customers every season by posting flyers all over town.
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ID
#224005 Review #224005 is a subjective opinion of poster.
Location
Bloomfield Hills, Michigan
New Reviewer

SNOW GUYS INC, LIVONIA, MICHIGAN

www.TheSnowGuys.com Snow Guys Enterprises, Inc. Quality Service & Reasonable Prices 33006 Seven Mile Rd., #201, Livonia, MI 48152. This guys are so lazy and will steal your money. They did not removed snow even 48 hrs after snow. Worst service you can get. It is not even a dollor worth their service . I would not recommend at all. Please pass the information to your family and friends so they woould not suffer like I have. This is the worst company and very poor service. I never complained in my life about anything, this comapny made me do it. its not worth your dollor.
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22 comments
#615164

Hired these guys this season based on a flyer they distributed. There have been two occasions so far, the most recent being Friday, 02/22/2013, where they didn't show up at all.

With this afternoon's snowfall (02/26), just for kicks, I called their number and listened to a long BS message in which they cautioned that they may not get to everyone until...wait for it...02/26! Thank God I still have my shovel, looks like I'll be needing it tomorrow AM.

Wish I had done some research before I hired them.

#615166
@PissedConsumer615164

Oops, their message said they may not get to everyone until Thursday, 02/28.

#612638

1. came 5 times and charged me 12 times. (*^(*&*(*()()*&+%&^%

2. I should have read the contract more carefully

3. I should have done more due deligence in researching about them before engaging them.

4. I blame myself.

5. Don't pay a dime extra than that 99 dollars, infact claim for the refund for the number of times that they did not show up.

6. Their attorney don't do a jack %$#@, don't worry all of those letters are scare tactics. They have no case in the court of law. In fact they don't even show up with their reputation in the court on the court date.

7. TAKE IT EASY...

#587544

BE AWARE!! DO NOT USE. EVER!!!!!

I signed a contract in October for their snow services. Their flier indicates EARLY MORNING SNOW REMOVAL.

It snowed maybe 3 - 4 a couple days during X-Mas week. At 2:30pm on the next day, our driveway was still snow covered. Also do not EVER expect to reach them. We left messages in their voice mail three times requesting them to return the call, but they never called us back. So I had to do it myself. So much for Early Morning Snow Removal. And this was not even a lot of snow. Can't imagine if we were to get even more snow.

Contract says refund if cancellation sent certified cancellation by 1-12013. They rec'd it on the 29th, we will see if I get even some of my money back.

#414191

We also regret switching from our previous commercial snow removal service to SnowGuys at the same cost. They advertise that they are residential and a morning service but so far we have had NO service at all despite phone calls and email. We did not pay so we could shovel our driveway ourselves.

#411781

We plowed several times for these guys on good faith after receiving one or two payments. After that they gave us NSF checks and after that they told us to hold checks until funds cleared.

The funds never cleared and these guys owe us over $5000.00!! We are looking for bank account numbers, business information, anything they own that we can collect.

We have a judgement and now need info as to where to get paid from. We'll pass along all info we have to anyone who needs it - give us a response to this email.

#608366
@PissedConsumer411781

I never have had a problem getting paid my monies. Did u suck or something?

#790024
@PissedConsumer608366

that's rich chris very nice

#790019
@PissedConsumer411781

31171 vargo Livonia, mi

734-341-****

the business shows to have in automatic DISSOLUTION with the state in 2002 but hey still operate hmm

#382341

I believe my company went out 16 times last winter. We plow at 2+ inchs, bigger storms we most likey will have to plow more then once. I know these guys are scammers but you people should also realize that you are not the only ones that want to be plowed early in the morning, everyone wants that. There is no way it can be done. Especially for large events, you should expect a longer delay and should not be out driving anyway. We make exceptions for doctors on call but that is it, you can't make everyone happy.

I think a lot of you tried to save a buck and dropped the more expensive companies and went with these guys and are now realizing you got what you paid for.

Also Snow guys don’t just scam the customer they scam their sub-contractors as well, I am amazed the guy isn’t in jail by now.

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ID
#222968 Review #222968 is a subjective opinion of poster.
Location
West Bloomfield Township, Michigan
Loss
$300

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