Felicia H Xhr

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Changes policies, would not refund purchase amidst conversations

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I made a purchase from Into the Bedroom, also known as The Sleep Shirt, which I returned, for store credit. I used that credit once, and then returned that item again, expecting to receive my store credit back. However, I was told that I could not use my store credit "more than once." I feel that this is the equivalent of stealing the consumer's money, as this was not stated in their policies. They then told me that because my purchase amount in total was over a certain amount, that the would not refund the amount in excess of that amount... I did not find that in their policy either. After spending considerable amount of days- almost a month conversing with them via email about these upsetting circumstances and unusual 'policies' I returned the items; however, because I returned it a few days past the date in another one of their policies, they will not refund. Prior to this incident, I purchased three flannel nightshirts which I love, except that they shrink significantly in the wash. They charge designer prices but do not prewash their fabrics... extremely impractical that a mother of any family would be able to ensure that their sleepwear never ends up in the dryer. I'm sure not preshrinking their fabrics increases their profit margins, at the expense of the customer. When I asked them about this, instead of taking responsibility or stating that they are working to address the issue, they dismissively stated that other 'designers' don't pre-shrink their fabric either. Why would anyone want to pay for an item that will not remain as it was designed if their husband or child accidentally adds it to the dryer? It is cotton fabric and something one wear each night to bed... not a wedding dress. Their designs are some of the best I've seen, but they need to bring their other aspects of business up to that same standard.
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  • Quality cuts
  • Changes policies
  • Horrible customer service

Preferred solution: Full refund

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