Alice I Hpe

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Attraction rejected NY sightseeing pass

Hi, I bought the sightseeing pass ({{Redacted}}), which, includes RiseNY. Last weekend, I went with another of your customers to the attraction, and they did not let us in. They said they were not accepting your passes because they were giving priority to their customers. They treated us very badly at the counter and asked us to come back to see if there was availability later. When we came back, the same thing happened, and they told us they were "out of stock." There is no place to do reservations, and we lost 2h of our day and our money trying to go to the attraction. I purchased this pass for this attraction, so I would like to know what we can do. I have sent previous emails on this matter and still haven't heard back. I will be waiting for your response. Thank you for your time.
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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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