The Shade Store

Very expensive but mediocre product. Free measurements and Shade Store installers are available only in limited urban areas, but you probably won't be told until you've chosen a window treatment and fabric. Company's boilerplate response is "customer satisfaction is at the center of what we do." Don't believe it!! You can't even have a discussion about your issues without giving them a credit card authorization, no matter how much you've already paid for a defective product. It's always the customer's fault: "it looks normal" no matter what the customer thinks; if you install it yourself because Shade Store can't supply an installer, it's always an installation problem no matter the actual issue. A truly awful company. Use one of their far superior competitors (or get taken).

DO NOT BUY ANYTHING FROM THE SHADES STORE. I ordered two shades from them. It was so difficult to schedule the installation and the technician did not install the shades correctly. One of the shades has scratched and I can barely open/close it because they put the handle too high to use it. One month later, the cordlock of one of the shades broke. They sent a technician to come fix it but I was then left with a shade that was not straight. When I contacted customer service again, they ordered a new set of shades and schedule an installation. They canceled the installation at the last minute because the technician's car "broke down". They reschedule it again and no one came. I am now fighting to get a refund but no one is answering me of course. I paid $2,500 for two shades, it is insane. Worst decision I have ever made. DO NOT USE THE SHADE STORE.