CHAIDAR

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Terrible After Sales Care

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Oct 16, 2023

For 6 months I have been trying to get faulty solar issues resolved in my home along with blind repairs. I have spoken to customer care teams more than five times.

I have emailed more than eight times. Prior to this my house manager tried multiple times to no avail. I have just tried to call the help line and I have had to press the "return to queue" button more than 17 times with no answer just to be placed back into the queue over and over again. Messages left are never returned.

Emails are seldom returned, if ever. Promises are made and not followed through when you do manage to get someone to speak to you.

Items have been on back order and I have been promised that they will be placed with no follow up whatsoever.

Shade Store teams have scheduled appointments before deliveries have been made. The teams arrive on site and have no clue what is happening.

They say they will get back and they never do.

I have never ever dealt with a company with such horrific customer care. I flagged this in 2018 when we first dealt with the Shade Store and the situation has deteriorated since then.

View full review
Pros:
  • Good product
Cons:
  • Terrible after sales care

Preferred solution: Do the work that needs to be done and get your customer care team in order!

User's recommendation: Never ever use this company

Richard H Pvd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Zero interest in customer satisfaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Very expensive but mediocre product. Free measurements and Shade Store installers are available only in limited urban areas, but you probably won't be told until you've chosen a window treatment and fabric.

Company's boilerplate response is "customer satisfaction is at the center of what we do." Don't believe it!! You can't even have a discussion about your issues without giving them a credit card authorization, no matter how much you've already paid for a defective product. It's always the customer's fault: "it looks normal" no matter what the customer thinks; if you install it yourself because Shade Store can't supply an installer, it's always an installation problem no matter the actual issue.

A truly awful company. Use one of their far superior competitors (or get taken).

View full review
Loss:
$675
Pros:
  • Good selection of fabrics
Cons:
  • Everything else

Preferred solution: Apology

Jennifer C Koi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker New York, New York

Worst store ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Shade Store - Worst store ever

DO NOT BUY ANYTHING FROM THE SHADES STORE.

I ordered two shades from them.

It was so difficult to schedule the installation and the technician did not install the shades correctly. One of the shades has scratched and I can barely open/close it because they put the handle too high to use it.

One month later, the cordlock of one of the shades broke.

They sent a technician to come fix it but I was then left with a shade that was not straight.

When I contacted customer service again, they ordered a new set of shades and schedule an installation.

They canceled the installation at the last minute because the technician's car "broke down". They reschedule it again and no one came.

I am now fighting to get a refund but no one is answering me of course.

I paid $2,500 for two shades, it is insane.

Worst decision I have ever made.

DO NOT USE THE SHADE STORE.

View full review
Cons:
  • Expensive and bad quallity

Preferred solution: Full refund

User's recommendation: DO NOT USE

Resolved
Abdulhamid A Wwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: About job

Updated by user Aug 23, 2023

Company fixed the issue and I have been provided with settlement agreement.

Original review Aug 23, 2023

I Abdulhamid Abdulazeez am from Nigeria I need your job Please and please help me Sir

Best Regard. If you give me job I will work with your organization with good hand and nice working am in Nigeria and I school in kaduna polytechnic ND in Accountantcy and I did my HND Nihu bamalli polytechnic Zaria HND in Accountantcy

View full review
Loss:
$15

Preferred solution: I want to work with your organization I need a job

User's recommendation: Am good in market

Deysi Sgr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Hollywood, California

Did not get what I ordered.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Shade Store - Did not get what I ordered.

Just go somewhere else, seriously. For $600 you would expect to get what you ordered right?

Nope!

That 100% satisfaction they boast on their website just means they will call you at 6am to spout a bunch of corporate nonsense ultimately offering to sell you a replacement at a discount (with no promise the new set won't have the same issue) or give you advice on how to maybe fix it yourself that also conveniently voids the warranty. Natasha pitti was the customer service representative, they have not responded to attempts at followup emails or calls.

View full review
Loss:
$600
Pros:
  • In theory pretty
Cons:
  • Disfigured item delivered
  • Horrible customer service

Preferred solution: I just want what I actually ordered (exchange) but honestly they have been so bad im not sure I trust them to deliver.

User's recommendation: Do not buy

Anonymous
map-marker Fort Myers, Florida

Unsubscribe from all mailings

I wanted to unsubscribe from any advertising mail because my mailbox is flooded with ads I don't need.

View full review
Monique B Bcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Weston, Florida

The lying store

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We walked into the shade store Miami begin of may .

We make an order for 50k and everything was smooth and possible to complete by end of June .

To measure it took 2 weeks for an appointment ,even the HQ review it , Took an other 2 weeks !

Then the delay starting and even wrong deliveries .Wrong measurment and the HQ review later on .

Curtains that was too short or too long and one was torn ,sheers too wide for the windows.

After they come back weeks later ,again there was a wrong measurement.

Even the installers says this is not acceptable .

We called over and over again ,and hear the worth 'i'm so sorry ' countless .

Now end of Aug and still not ready ,even a reaction from HQ stays out .

We really regret to do business with them. Absolute never again and not recommend .

View full review

Preferred solution: Price reduction

1 comment
Guest

Yes- we are dealing with similar issues. Customer Service is the worst.

We used them twice prior for roller shades and had them come back for drapers.

Had I know drapes were going to cause us so many issues- I would gone somewhere. Steer clear....

Anonymous
map-marker Pompano Beach, Florida

The Shade Store is Very Unprofessional

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

From what I said the blinds get dirty wrangled and dusty that if your were to take it apart you would see what's behind some of them.They hire any and everyone no backgrounds checks on breaks I saw employees take drug breaks come back and touch the blinds. One employee pulled out his penis was fired I couldn't imagine him not washing his hands did research that same guy was in prison for same thing.

Notice while make Blinds saw workers sneezing coughing over them germs cover etc.

I wouldn't recommend them to anyone. Thank God for Tours

View full review

User's recommendation: No Never Absolutely Not

Randi G Eux

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Shade Store - Horrible experience

Ordered custom shades 28 windows- promised high-end experience with this supposed luxury brand.1. My primary motorized sliders 4 double roller shades- installed 3 ruining my newly painted home to learn they were measured totally incorrectly- now I have damaged ceilings- no window coverings 2. Consultant talked me into continuous loop mechanism- failed to inform me that they are (a) hard to maneuver (b) Cannot raise or lower the without hitting the wall or the shade (c) ugly plastic tension device glued to wall 3.wrong size

View full review
Loss:
$16500

Preferred solution: Let the company propose a solution

User's recommendation: Go elsewhere

1 comment
Guest

I had the same kind of experience. The "design consultant" kept making the same mistakes on the quote.

It took more than a dozen email reminders for her to finally make correct 3 small changes to the order. That was a red flag and we didn't end up going with the shade store.

Ever since they were bought out by a private equity, their service has been going downhill. I highly recommend GOING SOMEWHERE ELSE.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article