Unclaimed
The Rusted Room Reviews
2.4K
CLAIMED LOSSES
2
TOTAL REVIEWS
Delivered unassembled unusable tables, left with cash & never returned
Allyson delivered the 3 tables we ordered 5 hours later than promised (she arrived at our home at midnight). They were unassembled. Due to the late hour, we paid her in-full, in cash (in hindsight not wise!) with an agreement that she'd be back in the morning to finish assembling them. She never returned, will not answer my calls and the tables do not fit the legs. Not even close. The large table has a slit down the center and nails sticking out the sides. Not safe as we have young children. I am extremely disappointed. It's not a good business to rob people and take advantage of their niceness. We may have lost money, but they lost their integrity. I would not recommend purchasing from The Rusted Room.
ID
Location
Canfield, Ohio
Cons
- Product quality
Reason of review
Damaged or defective
Loss
$1635
Preferred solution
Full refund
Where Has Follow-Through Gone?
I thought I was doing something nice giving owner Charlie a large amount of nice cedar wood left from an old shed I had removed. He came to pick it up and left behind some pieces of broken wood. (Yes there were shingles left behind from the person who tore the shed down originally. I told Charlie I would take care of those. I thought he was going to take all of the wood.) I asked him if he could come back to clean up the left wood as I have no way of disposing of it besides for regular trash pick up. He said he would be back the next week to clean it up along with leaving a few small pieces of furniture as a thank you. The next week came and went and I never heard from him. I followed up almost a week after he was supposed to come with no response. I was not worried about the furniture he promised, just the wood that needed cleaned up so I can let me son play in the yard. I followed up twice more over a period of a week with no response, no I’m sorry, I’m delayed, or I just can’t get to it. I'm disappointed by the lack of integrity. A person's word is supposed to be a bond. If he can treat someone who helps him so flippantly, I do not want to experience the way a customer is treated. https://www.facebook.com/TheRustedRoom
ID
Location
Bloomingdale, Illinois
Reason of review
Did not do what they said they would
Loss
$800
Preferred solution
Clean up mess and apologize or pay for wood
Companies Similar to The Rusted Room
Polywood Furniture
90 Reviews
“I can't get ahold of anyone in the customer service department. I want to speak with someone asap. I...“
Standard Furniture
22 Reviews
“Waiting since Tuesday for my refund to be delivered at my address everyday its quite a bit of stress and...“
United Furniture Industri...
15 Reviews
“My couch is still under warranty by U.F. One side of the sectional has a broken board and the couch is...“
Metal Unlimited
268 Reviews
“I can't get anyone to return my emails. It was not a custom piece. It was a hand bag/tote on close out....“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
The Rusted Room