Rose K Fqr
map-marker Pittsburgh, Pennsylvania

Shipping

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Need more free shipping for the holidays especially Xmas Ive been a customer for some years now I would buy much more if I could get free shipping the prices are high enough and the shipping is very high
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Preferred solution: Price reduction

User's recommendation: The same

Ysenia Caa

This company does not accept responsibility for their mistakes.

I ordered some fortune cookies from this site to propose to my significant other. I ordered 3 cookies in different colors and styles. If all went well, we would be purchasing additional party favors, as these sound very creative and the price is right. I paid for my shopping cart, got a confirmation email and the payment came out as tentative on my credit card statement...all was well. The following day I received an email saying the minimum quantity was 12. I certainly did not need 36 fortune cookies when I would only be needing 1 for the proposal. After explaining this, my order was cancelled by "Favors by Serendipity" (the vendor?). This was definitely a mistake on the companies end, as their website allowed the transaction without forcing a minimum quantity before checkout, as had a few other gift options on this site (so I know they are capable of putting a limit before checkout). I've never come across a company in the customer service field who wasn't willing to own up to their mistakes, or at least come to an alternative agreement. We will definitely not be using them in the future for our wedding/party favors.
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soontobeemarried
map-marker Grandville, Michigan

The Rosemary Company has new owners

The Rosemary Company has new owners now and the service is not the same. I dealt with them on other occasions and the old owners were great. The new owners...not so much. They substituted one of my items with something else and didn't tell me. Also, much of the products shown on the website are no longer in stock. If you used them before and were satisfied, beware of the changes now. they don't even show an address on the website where you can contact them. Everything looks the same as it did before, but it has certainly changed.
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1 comment
Guest

As one of the owners of The Rosemary Company, I want to apologize that you had a less that happy experience with us. We have had quite a few "growing pains" associated with our acquisition. One of the problems has been the fact that many of the products that were offered on the current website were no longer available and the previous owners had let things slide for quite some time as they were looking to sell their business.

We have been spending a tremendous amount of time creating a new website and removing products that are no longer available, but will soon have things right.

Also, we never just arbitrarily substitute items on a customers order. There must have been some kind of mistake or micommunuiaction involved. As far as our address not showing on our website, since when do people write letters to contact customer service? Our email address and 800 number are shown prominently across our site.

Thank you,

Mark

Owner

The Rosemary Company

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