New Reviewer

Horrible Customer Service!!!!

I had received a gift card in March of 2017 which I redeemed shortly after receiving. I had $20 left over which the attendant stated would be applied to any future visit - I was very specific in asking her about the expiration and was told there would be none. A year later when I went in for a pedicure, I was told by their director Abbie Dee that the credit expires at 6 months and that there was no record of my ever having been a customer in the past. She continues to deny my having been a customer as if it somehow absolves the company from my complaint. HORRIBLE CUSTOMER SERVICE!!!! Proof of their inability to convey policies correctly or to keep appropriate records is the fact that they continue to deny that I was a previous customer!!!
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ID
#1220293 Review #1220293 is a subjective opinion of poster.
Location
New Braunfels, Texas
Product
The Retreat Salon And Day Spa Gift Card
Cons
  • Abbie dee
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

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