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The Port Authority of New York and New Jersey

The Port Authority of New York and New Jersey Reviews

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The Port Authority of New York and New Jersey Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

The Port Authority of New York and New Jersey has a 1.2 star rating from 2 customer reviews; consumers are mostly dissatisfied, cite a high price level, limited electric sockets, and mixed notes about service.

Key Takeaways for Future Customers

  • Read The Port Authority of New York and New Jersey reviews before using toll roads or transit services.
  • Expect possible delays resolving toll billing and refunds with customer service.
  • Be prepared for higher prices and limited amenities like electric sockets.

Negative Feedback / Risk Areas

  • Recurring reports of billing errors, duplicate charges, and difficulty obtaining refunds.
  • Multiple customer complaints describe rude staff, harassment, threats, and alleged physical misconduct by supervisors.
  • Instances of long detentions at parking exits and inconsistent payment options at toll booths.

Positive Feedback

Some customers note good service in isolated interactions despite broader dissatisfaction.

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Maurica Dds

Harassment

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AI Highlights
  • - Toll bills arrive in my name for a plate and car that aren’t mine for over a year.
  • - Customer service is slow and rude; harassment lawsuit is underway.

I have been receiving toll bills every month for over a year in my name for a license plate that isn't mine and a car that isn't mine!! Every month my mother takes well over an hour to contact this company!!

Yet every month another bill! Sometimes they are threatening to suspend my license or send the bi the debt collector. I'm 21 years old and live in PA. My mom has sent letters, pictures, contacted the attorney General and other companies and has gotten NO WHERE!!!

On her last call in to this company which was the 14th month that she had to call in she asked to speak to a supervisor. The supervisor was rude and told my mom " I advise you to call the DMV" MY mom then said after do everything in my power and having to contact your company every month for 14 months, I advise you to contact the DMV and then the supervisor hung up on her!!!

At this point my mother has contacted a lawyer and is suing for harassment!!! This is a horrible company that obviously has no idea what they are doing and they treat people horribly!!!

User's recommendation: Avoid this toll road if at all possible

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Paula D Zgy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jersey City, New Jersey

Co-worker supervisor threatened and physically assaulted me

AI Highlights
  • - Customer waited for bus 119; reports a supervisor cut the line and harassed them; driver did nothing; requests complaint and bus 0018 footage.
Original review updated Jun 30, 2024

Hello. At 2:15 am on June 30th on the bus route 119.

I was there on line at 1:45am and first online. Just coming from an out of town catering long day wedding event. My back is killing me and have sciatica spasms going on. I just wanted to get on the bus in peace.

Bus was on time and two people who walked past me and said to each other that they are not waiting on line lets go smoke a cigarette and wait. They go outside. Figured they were waiting for another bus. Now the bus is here and there is usually a worker on duty with the yellow vest who always tell the passengers that they cannot stay outside and must go back to get on the bus and police the space which is soo important and appreciative .

Plus there are signs even on the glass doors. So we are going outside to go up to the bus and the woman tries to go right up cuts ahead and goes up to the front. I said hey excuse me but we have all been waiting for the bus and you saw us inside waiting. She within to tell me hey relax I work here and can cut the line its a work privilege.

I told here her ah no we all are respectfully been waiting here. Do you know how many at that hour always have some story and excuss. Her boyfriend then chimes in and displaying attitude states to me that hey shes a supervisor and can do what she wants. I said so then you should know respectfully better the rules and then interrupting me both laughted and then threatened stating that oh hey you wanna cause problems supervisors have the authority to throw people aka me off the bus and can call something now because they are protected by state law.

I couldn't be my ears and then thought that there is no way that these work here or this to be true and to act so spoiled thinking or have any responsibility acting this entitled. He then tells me hey Karen relax we know the driver Maria and she can also witness and not let you on the bus. I told him don't threatened me. The bus driver Marie opens up the door and the apparent supervisor pushed her weight on me with her big hips and pushed forcing herself cutting thru pushing me out of the way where I was which put her hands on me which is assault.

She goes and then hugs Marie and then tells her to call someone to take care of me because I'm disrupting the crowd. What ? Then the boyfriend states that hey she one of those bitter Karen's we get all the time. These are the supervisor's that this company represents and hires.

Then I tell the driver that she was cutting the line and then you just saw her pushed at me forcing herself inside. Yes call someone I said and then the boyfriend kept tells the crowd that I am a *** Karen that needs love and probably doesn't have anyone who wants to *** a *** like me. I said like I am ready gonna take any advice from your example. The driver did nothing and let the rest of the people in.

During this time the examples of your co workers was disturbing, harassing and bullying me kept on repeating to Marie that to kick me off that we gotta show our power we are covered with the system. I stood my ground and I am soo tired of people who turn the blame around and are actually the bullys and any time someone who questions something automatically is labeled a Karen is actually the prejudice person using there weight on the racial card. Because they saw me as Caucasian I am automatically in their eyes a Karen is prejudice by definition also. This again is the example your coworkers represented under the canopy of the Port Authority transit company because

they repeatively reminded me that they are higher ranked privileged abuse employee and get special privileges without any disobedience or accountability.

T This again I cannot believe that is an example of a supervisor or any management because there was no responsible aspect of the conduct for any respect torwards a customer or person in any situation. I want to file a complaint and I will be processing filing thru the court because it seems that they are in the impression that because they work for the Path train they are untouchable and can do what they want to customers. They were so confident and assured untouchable is a scary thing. They still didn't stop verbally abusive behavior and then the bus driver was laughing stating that she with her mask on has to deal with crazy people all the time.

They then started showing ganging up on me that honestly when the women told her boyfriend to me that try anything my boyfriend will handle me and the bus driver wasn't carrying about his threats that I wouldn't put it past Marie would look the other way and deny everything. I want that bus #0018 survalence cameras footage watched and viewed to prove that I'm not making this up and to PLEASE take this seriously.

I have to take that bus route and time all the time and I am Not going to have trust in this driver or will I be harassed by her friends and colleagues. Thank you kindly

Preferred solution: Not have this supervisor promoted. On their records for abusive misconduct. They speak that this is in the company's handout book & policies it should be changed & the customer should be protected not threatened.

User's recommendation: No not if your company represents this mentality and conduct

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Lindsay S Bmo

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund for tolls

Contains 2 confidential files for company representatives

Paid the George Washington bridge toll twice Need a refund paid full price as lost ticket but then got charged via my email and had to pay there too

Loss:
$19
Pros:
  • Good service
Cons:
  • Not enough electric sockets

Preferred solution: Full refund

User's recommendation: Explain no cash at some booths

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Anonymous
map-marker Great Neck, New York

Being overcharged for a faulty system

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AI Highlights
  • - Overcharged at LaGuardia airport parking garage.
  • - Staff were rude; higher-ranked staff were worse.
  • - I need to speak to an authority to resolve this.

I was overcharged in the parking garage at LaGuardia airport. The support staff there were the rudest people Ive ever met.

Each person who approached me claiming to hold higher credentials were even more rude.

I left there knowing that my issues werent being met. I need to speak to a legitimate authority figure who can help me resolve this issue!

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Gandrabhsain K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complain

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AI Highlights
  • - Announcements spread misinformation.
  • - No federal law requires airport masks.
  • - Port Authority doesn't require masks.
  • - New York sheep can be bullied easily.

Constant announcement gives false information , no federal law says mask must be worn in the airport , even port authority does not require mask at Liberty or Teetoboro , New York sheep can be bullied so easily

Preferred solution: Apology

User's recommendation: Ignore the announcement untill we have a legal order

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Ashton Zvl

Detained at LaGuardia (LGA) Long Term Parking Lot #3

AI Highlights
  • - EZ-Pass and card payments couldn't be processed due to inoperable lanes at LaGuardia P3.
  • - I was detained for 40 minutes.

On Friday evening Jan 4th I was unfairly and unjustly detained at the checkout lane for 40 minutes when attempting to cash out of the of long term parking lot P3 at LaGuardia Airport.

After a long day of flying I was first in line to checkout lane but both booths turned out to be inoperable. I was told that my EZ-Pass and charge card could not be processed as the checkout functions weren’t working. I told the attendant that these were the only forms of payment that I had with me and that I did not have $80 in cash.

The attendant told me that they could take my information down from my license and registration and mail me a bill, which I agreed to and provided. They then checked with a supervisor via phone who told them that I would have to pay ½ the amount before leaving. Again repeating that I didn’t have cash with me, they told me that I needed to pull over to the side until I came up with the cash or the police would come and arrest me.

I did not comply and told them that I would sit at the checkout until they either charged my EZ-Pass, my charge card or billed me. There I sat for another 30 minutes when a technician eventually showed up and fixed one of the two lanes. I was then able to checkout with my charge card as they still weren’t able to get the EZ-Pass billing to work.

I was treated rudely and not given the same consideration that someone who forgot their wallet would have been given. The fact that I was detained against my will for 40 minutes is totally unacceptable when the problems was entirely theirs and not mine.

Loss:
$80
View full review

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