
The Pool Guyz
The Pool Guyz Overview
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The Pool Guyz has 4.2 star rating based on 2 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Review authors value the most Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
We love our pool
The Pool Guyz are exemplary! Simply phenomenal service!
Their workmanship and customer service speak for themselves and are completely based on the needs of their customers! IF YOU'RE LOOKING FOR RELIABLE, EXPERIENCED CRAFTSMEN WHO PAY ATTENTION TO THE LITTLE DETAILS, AND UNDERSTAND THAT THEIR WORK IS THEIR SIGNATURE ~ THEN THESE ARE YOUR POOL GUYZ! The Pool Guyz are a different breed of contractor.
They're ALL ABOUT QUALITY. IT'S QUITE APPARENT THEY SINCERELY CARE ABOUT THEIR CUSTOMERS AND THEY DEFINITELY STAND BEHIND THEIR WORK.
The Pool Guyz - Pool Installation Review from Virginia Beach, Virginia
The pool Guyz installed a pool in May 2014. The contract said the work would take approximately 30 days. The work took over four months. They claim it is not their fault the patio/paver guys took so long. The sales person informed me, when he sold me the pool, that they had paver guys on staff. This is not true. They subcontract out. Then the Pool Guyz take 10% of the paver cost for doing nothing and holding no responsibility for the paver work. In fact this was the first time they had even hired this company.
Then the paver guys didn't even have an employee that could install paver pool coping. They ended up subcontractoring my brick guy to do the work. So I paid top dollar to get a subcontractor of a subcontractor. I could have hired the coping guy myself and saved 50% on the paver work.
Now nine months later the pool has still not had the final city inspection. I have paid $50,000 cash for a pool and patio that I cannot legally use. They have ignore numerous attempts for myself and my lawyer to resolve this issue. I'm out $1000 in legal fees already and have lost an entire season of use of the pool and a year of the equipment warranty.
My family sure would love to use the pool they were promised last year.
The Pool Guyz
I have been dealing with this company for almost a year now. The company has been paid in full and now has dropped the ball to get my pool up & running.
The water has sat so long in our pool with no assistance from this company, it has grown a thick white film in the pool- this is a fiberglass pool. The film is like barnacles that grow on the bottom of a boat. The Pool Guyz still have not completed their service on the pool or trained us on the operation of the pool.
I wouldn't recommend this company to my worst enemy! Once they have collected your money, you are no longer a priority!
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We are surprised as to the scope of your claim. It appears there were several misunderstandings in your mention of our subcontractors.
For your pavers, we contracted a company that we have done significant quantities of business with, and they are very experienced with doing pavers.
As for your mention of starting the job 2 weeks late, my paperwork shows the contract was to start the 12th of May and completed by the 12th of June, your completion date according to your post is May 16th 2014, and my install checklist that was signed by Mr "anonymous" on May 18th 2014 when the pool and rough grade was finished, before the pavers were installed. The delays in the pavers appear to have been caused by multiple additions to the job, and use of special order pavers.
As for the final inspection, we made attempts to complete the inspection, including a recommendation by the city inspector, and other suggestions by our company to rectify some minor drainage related issues that do not affect the usability of your pool. Your pool was cleaned on multiple occasions and serviced by Arnold, and at that point we were told everything was acceptable and you and your family were using your pool.
We had no reason to believe you had not completed the required step to complete your inspection, as it appeared you had all fencing in place and even your slide was installed, functional and being used.
We strive to make sure that our customers get their pools completed as quickly as possible. Please contact us, as we would like to make sure this is taken care of as quickly as possible. We look forward to hearing from you, very soon.
Thank you.