PNC Bank

PNC Bank has no compassion at all for their customers. They charge overdraft fees as fast as possible . They will forgive human error on a checking account. I made a mistake that caused me an overdraft. Once I became aware of this, I went in person to the bank branch to speak with a manager. I explained what had caused the overdraft and asked to pay them for the check that had bounced. I told them that I had enough funds to actually pay for their cost of my check but not enough to pay the fees for that overdraft. There I asked them to forgive the overdraft charge so my account could be cleared and paid. No they said they have a policy of only forgiving one overdraft per year. They would not budge in my favor. I informed them that it was not possible for me to clear and continue to be charged those fees for the next couple weeks. The fees are added to each day. My social security is my only income. This situation continued with the fees building until my next S.S. deposit posted to my account. At that time they took out all the fees before putting my money into my account. This caused me a great hardship. For the amount of $ 37.50 which I did owe them turned into over four hundred dollars in fees ! Greed is all this bank is about.
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ID
#1095908 Review #1095908 is a subjective opinion of poster.
Product
Pnc Bank Checking Account
Reason of review
Poor customer service

Not happy with PNC at all

I have been trying to set up paying the car payment online, found it impossible. Guess you need to have a bank account first to pay bills to them online. I'm locked out on the online mortgage with them because I forgot my password. This means that even though I handle the finances and pay the bills if I want back online I will have to bother my husband to call as he is the first person listed on the mortgage. They wouldn't do it for me over the phone. Every other company has a system in place to correct this and set up a new password online. Not PNC. You have to call them. Not happy at all with PNC. Our mortgage was sold to them, didn't sign on with them. My daughter has had issues with them before and openly speaks of her distaste for PNC.
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ID
#1016729 Review #1016729 is a subjective opinion of poster.
Service
Pnc Homehq Mortgage
Reason of review
Poor customer service

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