The Plaid Mill

I need my information to be corrected. My phone number is showing incorrectly. To contact me 304663**** is the number to be used. I need it put in your system. Please and thank you. Mary S Richmond

My wife found and fell in love with Aric and ALex's furniture on Etsy. She ordered a "custom" piece. We were told it would be 4-6 weeks. They would contact us when it was ready to ship. We waited… 10 weeks later we contact them. Item was ready to ship! ANd we never heard from anyone… Week 12 we contact them again. Oh…Right! That shipper was no good. We have a new shipper…but…your furniture was returned to us…mumble mumble mumble. This is where Aric goes shady. Do you have our furniture or not? Well…yeah…but…mumble mumble mumble… Okay, send me a photo of it. No photo. Phone number no longer works. We get his cell number. Surprise! Oh…right…did we go over the shipper problem? Hmm…we had a baby! Great! Where's my furniture? Mumble mumble mumble…Just give us a refund. Okay. Sorry. No refund given. Went through paypal. No refund too long had expired. Finally went through credit card. Got a refund. DO NOT BUY ANYTHING FROM THESE PEOPLE! Now, the good news. We filed with the FTA. Aric is in violation of the RICO act. I hope he enjoys jail.

We received our cabinets 2 months late, after numerous excuses and little response from the makers. The pieces arrived heavily damaged and with poor workmanship otherwise. I attempted to resolve the issue with the merchant (ThePlaidMill), and they promised to refund my money, but ultimately we were without result as they ignored my emails and phone calls repeatedly - even after scheduling said phone calls in advance (they just didn't answer). I sent the pieces back, per our agreement and didn't hear anything from them - even after contacting them to confirm receipt (which I knew occurred because of tracking). After I told them I was disputing the charge, they deleted the listing for the item and their “shop” on Etsy. Etsy, the merchant portal and credit card charger, will not deal with any disputes after 60 days of purchase. We purchased, and paid for, the item on Sept 24th, 2015; but it was not delivered until the second week in December (initial delivery was scheduled for mid-October) – and the issue of a refund wasn’t agreed upon until late December. As such, Etsy would not participate in disputes related to this transaction, but asked that it be between the buyer (me) and the merchant (ThePlaidMill). Ultimately, I had to send all correspondence, documentation, etc to my credit card company for a refund. It was a huge waste of time and pain. I would not deal with this company no matter the low price or promise.

My experience is similar to all the others. They were extremely attentive until they had money from me, then we basically never heard from them again and never received our items. Luckily, our credit card company was fantastic about it and credited our loss back to our account.But, we never received any refund or explanation from The Plaid Mill itself.

I ordered a table from Plaid Mill in November. Their emails were always very friendly and apologetic for the delays, but after over 3 months of waiting, I started to do research online and realized that others had the same problems. When I asked for a refund, I got silence in return. They are an existing company, they have made furniture in the past, they are in Missouri. They do not have a phone number--what appears on their website is something google web commerce gives subscribers: it isn't an actual business line. I now understand that commerce laws require business to offer a refund if they have gone 10 days over their promised delivery date. They never did this, and their refund policy is not in writing on their website. The fact that they kept sending me emails saying my piece was in progress, it would take another week, etc. makes it even harder for the credit company to dispute the charge. Dishonest people.