The Phone Casino
The Phone Casino Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Phone Casino has a 3.0 star rating based on 4 customer reviews and consumers are mostly neutral. The Phone Casino reviews note mixed experiences with games but recurring issues around withdrawals and verification after phone bill payments.
Key Takeaways for Future Customers
- Expect enjoyable games with no wager requirements.
- Be cautious using phone bill deposits and check withdrawal rules.
- Prepare for ID verification and possible delays before cashing out.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or no customer service and unresponsive support.
- Multiple reports of withdrawal blocks, billing confusion, and stalled payouts.
- Verification and account blocking issues causing delays.
Positive Feedback
Players praise the game selection and no-wager offers as strong positives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Phone Casino has a 3.0 star rating based on 4 customer reviews and consumers are mostly neutral. The Phone Casino reviews note mixed experiences with games but recurring issues around withdrawals and verification after phone bill payments.
Key Takeaways for Future Customers
- Expect enjoyable games with no wager requirements.
- Be cautious using phone bill deposits and check withdrawal rules.
- Prepare for ID verification and possible delays before cashing out.
Negative Feedback / Risk Areas
- Frequent customer complaints about slow or no customer service and unresponsive support.
- Multiple reports of withdrawal blocks, billing confusion, and stalled payouts.
- Verification and account blocking issues causing delays.
Positive Feedback
Players praise the game selection and no-wager offers as strong positives.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stafford, Staffordshire
Wont let me wirthdrew my money
- - Won 3000 but can't withdraw due to a 30 bonus.
- - Added a card; deposits blocked by max balance; withdrawals blocked; help line voicemail.
I've paid through my phone bill to play slots, won 3000 but doesn't let you withdraw it as I got a 30 bonus on there; it won't let you use your bonus. Then it says you need to add a card, so I added a card.
Now it won't let me deposit as I have too much money in the account, so I can't deposit as I have max money and it won't let you withdraw because of the 30 bonus. I've done the wager requirement as I billed me 300 on my phone bill and did £5 spins all night, so clearly done.
I called the help line 5 times, went straight to voicemail, and now typing on this, I just want to withdraw my money as I played fair. I use your casino; I expect it to work.
User's recommendation: Dont deposit using your phone bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Windsor, Windsor And Maidenhead
Unhelpful customer service
Don’t use them. They have found numerous ways in which to stall paying me out my winnings
I am not being allowed to withdraw my winnings from this site after endless amount of verification processes. It's making me ill now. What can I do?
Preferred solution: My balance out
St Helens, St Helens
ID verification
- - Withdrawal remains pending after verification shows as verified.
- - They ask if anything else is needed and how long the withdrawal will be available.
Hi, i have an withdrawal pending on my account and i have been requested ID to verify i have sent this and its green status now saying its verified but i still can withdraw my winnings. I would like to know if i still need to send anything else and how long will the withdrawal be available. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncrease account limit and unblock account
Its been about a week with nk response back from the phome casino. By email, nothing, take my money shut my accou t down
I haven't had a response by email, and no call was answered from the customer service team. There is also no live chat, and it is UK-based time.
- No wager
- Slow or no customer service
Preferred solution: Response Account unlock and limit lifted
User's recommendation: Be wary of slow or no response
Burnaby, British Columbia
The reason why I'm sending a review is because the company asked me to write one as a pissed customer so I've been trying to get on this casino and every time I do and put my phone nu
Trying to register but it says the phone number has already been registered so I tried to use my other phone number I've never been on the site trying to register
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount blocked due to validate my email
Issue with my account tried to validate my email and it's blocked me ages to respond and I wanna cash out
- Great games
- Take long to respond
Preferred solution: Account to be fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStopped halfway through playing and now holding my money
- - Stopped me playing mid-game to request documentation.
- - I can't withdraw money because the account is frozen.
Stopped me playing halfway through a game saying they needed documentation sorry but that said to me I was about to win if there was a problem they shouldnt of let me deposit now I cant get my money out of my account because they have frozen me out
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account.
I cant withdraw my money because its telling me my number is incorrect I try out a new one in and I cant remember my password
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoes not withdraw my money from the account balance
- - Casino balance funds not transferred to account for 5 days.
- - Promises to transfer are daily, but none has occurred; asks finance to withdraw today.
Hello, I'm coming to you because the casino doesn't transfer my money from the casino balance to my account, they haven't transferred my money to me for 5 days, every day they promise to transfer it, but they don't, if you need it, I can send you our correspondence with the casino. I would like to ask you if you can't contact the finance team and ask them to withdraw my money today because I really need money today, please stay, I hope for your help, thank you, Kaspars Jansons
Preferred solution: I want the casino to withdraw my funds closer to the time because it takes longer for them to withdraw my funds from my balance to the account
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