New Reviewer

Terrible software and customer service

The Perfect POS - Terrible software and customer service
I caution anyone to buy from The Perfect POS. They are very unhelpful and condescending. They do not help with any troubleshooting even in the first month, and you get bet that the software will stop working after the one month is up, at which point you will never be able to get anyone to answer you again. I bought directly from them, so it's not a third party problem. Their first system was so bad that I exchanged it, and the second one only worked for about 45 days before error messages began and the software wouldn't load again. I called and waited on hold for 13 minutes just to finally get a voicemail and never get a call back 2 days in a row. This company is a scam. Just look at their reviews on other large consumer sites.
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ID
#1303658 Review #1303658 is a subjective opinion of poster.
Service
The Perfect Pos Customer Care
Cons
  • Quality
  • Customer service
Reason of review
Damaged or defective
Loss
$1700
Preferred solution
Full refund

Good & Affordable Point of Sale System

I purchased the system for my restaurant on Amazon. Once I placed the order I received an email to contact the perfect pos for assistance. They helped me with a set-up of my system as I'm not computer savvy. They remotely log into your computer and guide you through a set up. Then you have a year warranty for the hardware which is pretty good I think. Overall excellent service! Their POS system works flawlessly. I had a 30 day trial to see if I'm satisfied with the system and the software. Thumbs up! POINT OF SALE SOLUTION FOR RESTAURANTS INCLUDES PC AMERICA RESTAURANT PRO EXPRESS - GOLD PRODUCT DETAILS Comes with ELO Touch Systems 15" all-in-one touch screen terminal (Windows 7), 80mm Epson thermal receipt printer, cash drawer, MSR (magnetic card reader), keyboard and mouse. Features Restaurant Pro Express POS software (license included in price) and a 30 day money-back guarantee. 30 day return period on all of our bundles - shop with confidence Point Of Sale Solution For Restaurants Includes PC America Pos Software New ELO 15" All In One POS Touch Screen Terminal (Intel DC 2.41GHz - 2GB DDR3 - 320GB HDD) - WIN 7 Pro New 80mm Thermal Printer, New Cash Drawer,New MSR Card reader payment processing built inside the point-of-sale (POS) system - for free - Accepts all payment processors
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ID
#981248 Review #981248 is a subjective opinion of poster.
Service
The Perfect Pos Payment Solution
Reason of review
Good customer service

Buyers Stay Away!!!

Purchased a POS and the printer malfunctioned after a few months. Called to see how to get the 2 yr warranty honored and was told by Scott to *** Off since we haven't spent any money since then. He's supposedly the manager. I simply just wanted to get the printer working so I don't think unnecessary foul language is called for due to me not spending any more money on items I don't need. Please be aware to all who are thinking of doing business with this company. This company is a complete scam. The items they sell are old and faulty which I didn't care too much about since I already made the sale. That's my fault for not doing my due diligence. However, at least have the courtesy to fulfill the manufacturer warranty. Also, there isn't a need to tell a customer to F Off in any circumstance especially when I'm just asking an innocent question. Stay Away!
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ID
#497303 Review #497303 is a subjective opinion of poster.
Location
Anaheim, California
Loss
$1200
New Reviewer

Refurbished POS

The hardware was old -- really old. I can live with that. However the packaging was very sloppy and shoddy. Everything in the box was loose. The box itself was thin and flimsy and as a result crushed. The LCD screen was cracked and plastic pieces had broken off the CPU tower. To make matters worse, they describe the product on amazon in this way, "All you do is turn on your POS system and its ready to work !!". The computer does not even have an operating system installed. They refuse to return my emails and they don't answer their 800 number The Perfect POS is not a reputable company.
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ID
#445089 Review #445089 is a subjective opinion of poster.
Loss
$1200
New Reviewer

SEO Marketers Targeting Online Merchants

The Perfect POS has been unfairly targeted by an individual or company trying to improve SEO ranking by removing negative feed back that they are creating. The Perfect POS has had great reviews from true buyers of their products. You can check yourself at all the different marketplaces they sell their solutions in. Each marketplace will provide you with reviews off all products sold by The Perfect POS, we are one of their software partners (12 years now) and can only provide positive feed back from our customers year after year. It is clearly a shameful way for some company or some individual to increase their work load. We can only hope that this sort of unethical business tactic does not diminish the type of effort these folks jeep doing year after year. I would like to get their name so we can work on a bad campaign on them
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ID
#394457 Review #394457 is a subjective opinion of poster.
Location
Montclair, New Jersey

The Perfect POS - Kevin Monteiro

Kevin Monteiro - The owner of The Perfect POS sold refurbished POS systems to me and claimed it's brand new. The systems contained parts removed from other systems. In addition, he charged me 20% more than the asking price because the extra included one year warranty from the manufacturer. The systems crashed several times everyday. At one point, it stopped functioning completely and I lost all the entire month of all the sales records. When I called the manufacturer, I found out the systems had no such warranty. When I confronted Kevin and requested a refund, he ignored my calls and refused to discuss further.
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13 comments
#1222836

Will not answer calls. This place is a disaster. Beware of The Not Perfect POS

#830716

Don't buy anything from the perfect POS. *** product *** services. Shady owner.

#686514

Thank you Anonymous from Fair Oaks, CA.. The perfect POS store owned by Kevin Monteiro is a scam.

#681732

This really is a scam horrible product and horrible people. Do business the right way.

I reviewed it on amazon too. It's not a good review people please don't buy from them.

#646503

@Above these guys (or should i say "guy" since its only one person) are completely full of nonesense, i have been ordering and have been a perfect pos customer for the past 5 years and have not had a single issue, this guy is probably just butthurt about being to *** to operate his system and got pist when he didnt want to pay for training

Wah Wah Waaah!

#619254

Kevin double charged me and denied refunds. What a crook this guy is

#626150
@PissedConsumer619254

This posting is from the same person; The Perfect POS. Has great reviews in Ebay, Amazon Google checkout & PayPal.

#640264
@PissedConsumer626150

Horrible customer service and rip ppl off do not buy!!!

#626152
@PissedConsumer619254

Double charged for what?? we sell in Amazon and Ebay with a 30 day immediate return policy "no questions asked" what did you order??

#615307

absolutely garbage what this guy sells. Parts are incompatible and obsolete.

You cant find replacements. What Kevin charges are 50% higher than other vendors.

View more comments (12)
ID
#387259 Review #387259 is a subjective opinion of poster.
Location
Weston, Florida
Loss
$5000

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