Brenda K Ejm

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Verified Reviewer
| map-marker Tampa, Florida

My package did not arrive yesterday

My package didnt arrive yesterday and Ive had no updates. Ive called o et 5 times and waiting over 5 min to speak to someone and no one picked up
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Anonymous

Warning everyone to avoid The Outnet,it’s not what it used to be!!

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I used to love the outnwt but it has become a complete scam, as a customer you are treated like you are ordering from a bootleg shady company! I returned an item but they wont refund me, the customer service reps are from Eastern Europe do not speak a single word of English, they cant even tell me how much the refund as they dont understand anything I say! If you try to speak to a supervisor they just read their scripted apology and say they cant transfer you. They call you my dear in the most patronizing way yet refuse to answer any questions, just repeating Im sorry my dear I do not have information for that. It is infuriating!!! The outnet used to be great but its become a complete scam!! Avoid at all costs!! Oh and their free returns are a lie as they charge you a restocking fee instead, bait and switch!!!
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Stay away!!

Janis R

Awful, the worst company- shipped wrong size, did not provide return label after three requests, second dress was shipped to wrong adressd

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I am complaining about the wrong size dress and the second dress was shipped to wrong address Do not order from company . I am still waiting over 4 days and no return label.
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Loss:
$420

Preferred solution: Full refund

User's recommendation: do not buy

Denell Our

Dropped call

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Customer service representative cut the consumer off.
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Reason of review:
Poor customer service

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