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The OUAI

The OUAI

theouai.com
What is your customer experience with The OUAI?

The OUAI Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • The OUAI has 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "I just want to know what am I doing wrong? Didn’t work for me?", "Don’t sign up for their offers (texts) unless u can deal with frustration", "Don’t choose ouai".

  • Review authors value the most Diversity of Products or Services and Exchange, Refund and Cancellation Policy. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.

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Media from reviews

The OUAI - Damaged shipment
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photo box item email shipment resolution spray damaged shipment thickening spray blow dry
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Anonymous
map-marker New York, New York

Thickening spray

Nothing happened but I sprayed it and blow dry and didnt make it fuller, so I want to know how to use it

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User's recommendation: I just want to know what am I doing wrong? Didn’t work for me?

Wacey Jtz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wichita, Kansas

Damaged shipment

The OUAI - Damaged shipment

I sent you an email and I sent you a photo. My shipment was delivered today and I had hoped to get resolution today.

What Im asking for is for you to replace the item that was opened and drained in the box. I dont think thats too much to ask.

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Karen U Xhg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

Talk to someone

Im trying to talk to a human to ask what products I should buy based off my hair type. Can I please have someone give me a call?

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Michaelann Ofx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

An order I didn't place

I just got a confirmation about an order I didnt place and would like to correct this issue asap. I love the brand (or the products I have tried).

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Anonymous
map-marker Quincy, California

I'm having trouble ordering

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The phone number didnt work. Idk I ouai ever reads these reviews but not being able to get a hold of a person is so unprofessional.

Tbh

I still havent ordered the products I was after and Im now out of your stuff.

Ive just been using k-18 and olaplex. You send me offers almost everyday and if theres a problem ur unreachable.

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User's recommendation: Don’t sign up for their offers (texts) unless u can deal with frustration

Anonymous
map-marker Apex, North Carolina

Package empty

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So frustrating, pls return my money, i did not receive the products at all! I just received the samples

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User's recommendation: Don’t choose ouai

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