The OUAI
The OUAI Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The OUAI has a 1.5 star rating from 2 reviews. The OUAI reviews show customer complaints focused on customer service, unreachable support, and high price; reviewers still note the product quality is good.
Key Takeaways for Future Customers
- Expect limited or no phone support and slow email responses.
- Watch for order and checkout issues, including accidental orders and address problems.
- Report damaged or empty shipments promptly and expect friction with refunds.
Negative Feedback / Risk Areas
- No listed customer service phone number; customers say nobody answers.
- Orders placed without review and shipping mistakes.
- Damaged, empty, or missing packages and refund/return frustration.
Positive Feedback
Reviewers state the product itself is good despite service and reliability problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The OUAI has a 1.5 star rating from 2 reviews. The OUAI reviews show customer complaints focused on customer service, unreachable support, and high price; reviewers still note the product quality is good.
Key Takeaways for Future Customers
- Expect limited or no phone support and slow email responses.
- Watch for order and checkout issues, including accidental orders and address problems.
- Report damaged or empty shipments promptly and expect friction with refunds.
Negative Feedback / Risk Areas
- No listed customer service phone number; customers say nobody answers.
- Orders placed without review and shipping mistakes.
- Damaged, empty, or missing packages and refund/return frustration.
Positive Feedback
Reviewers state the product itself is good despite service and reliability problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need some product
Get a human to answer the phone in customer service. Very complicated, no one to help; waste of time!
- Good product
- Nobody to help you
Preferred solution: Shampoo and conditioner in a gallon form
User's recommendation: Don’t call nobody will answer
I was trying to place an order, and when I went to continue, it, placed the order without allowing me to review therefore, I was not able to enter a different shipping address. Also, it may be that it
a phone number to the company is not listed. That is very annoying as I have to wait to get an email response and return. The order was placed without allowing me to review the order.
- No customer set ore phone number to speak to an actual person
Preferred solution: Deliver product or service ordered
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged shipment
- - Sent an email and photo about the shipment.
- - Delivery occurred today; requesting a replacement for the opened and drained item.
I sent you an email and I sent you a photo. My shipment was delivered today and I had hoped to get resolution today.
What Im asking for is for you to replace the item that was opened and drained in the box. I dont think thats too much to ask.
New York, New York
Thickening spray
Nothing happened but I sprayed it and blow dry and didnt make it fuller, so I want to know how to use it
User's recommendation: I just want to know what am I doing wrong? Didn’t work for me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to someone
Im trying to talk to a human to ask what products I should buy based off my hair type. Can I please have someone give me a call?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAn order I didn't place
I just got a confirmation about an order I didnt place and would like to correct this issue asap. I love the brand (or the products I have tried).
Quincy, California
I'm having trouble ordering
- - The phone number didn't work; no one is reachable.
- - I haven't ordered the products I wanted and I'm out of your stuff, despite daily offers.
The phone number didnt work. Idk I ouai ever reads these reviews but not being able to get a hold of a person is so unprofessional.
Tbh
I still havent ordered the products I was after and Im now out of your stuff.
Ive just been using k-18 and olaplex. You send me offers almost everyday and if theres a problem ur unreachable.
User's recommendation: Don’t sign up for their offers (texts) unless u can deal with frustration
Apex, North Carolina
Package empty
So frustrating, pls return my money, i did not receive the products at all! I just received the samples
User's recommendation: Don’t choose ouai
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