The Ohio State University Wexner Medical Center
The Ohio State University Wexner Medical Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment for The Ohio State University Wexner Medical Center reviews: reviewers value diversity of services and insurance plans acceptance but report billing problems and poor customer service; price level rated medium.
Key Takeaways for Future Customers
- Expect broad clinical services and good insurance plans acceptance.
- Prepare for a medium price level when comparing care options.
- Bring detailed receipts to track payments.
Negative Feedback / Risk Areas
- Frequent billing complaints and a confusing billing system.
- Statements lack clear payment application, creating stress.
- Poor customer service response on billing issues.
Positive Feedback
Reviewers highlight diversity of products or services and insurance acceptance as strengths.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mixed sentiment for The Ohio State University Wexner Medical Center reviews: reviewers value diversity of services and insurance plans acceptance but report billing problems and poor customer service; price level rated medium.
Key Takeaways for Future Customers
- Expect broad clinical services and good insurance plans acceptance.
- Prepare for a medium price level when comparing care options.
- Bring detailed receipts to track payments.
Negative Feedback / Risk Areas
- Frequent billing complaints and a confusing billing system.
- Statements lack clear payment application, creating stress.
- Poor customer service response on billing issues.
Positive Feedback
Reviewers highlight diversity of products or services and insurance acceptance as strengths.
Bellefontaine, Ohio
Billing
- Billing is confusing; payments posted on CC, then billed as $20 visits.
- The statements lack detail on how payments are applied, causing stress.
Your billing system is a nightmare! I've been receiving care at WEXNER and the wound center on the east side.
Every time I visit the wound clinic I pay by CC. It is posted on my CC statement that same day, I receive a bill for 3 wound clinic visits as owing $ 20.00 each for Oct, Nov & Dec for which I have receipts.
When I contacted billing the explanation is that the payments were applied to another bill from Wexner that I have not yet paid or the charges are still under "investigation",
The statements provide no information as to that $$ WAS applied.
As a previous business owner for some 20 years my statements to my customer would include current information as where their payment was being applied.
The same was true from my suppliers in there billing to me.
My wife and I have had substantial medical expenses during 2023,24 and now into 25. The last thing I need is the stress of attempting to shuffle through tons of receipts and CC statements in order to find that a $20 payment for a wound visit in Nov was actually credited to a XRAY treatment in the previous June.
JAWoodward,RCDD
User's recommendation: Sell the car, house and cat to avoid dealing with the OSU billing system!
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