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Bad customer service

Absolutely the worst customer service I've ever dealt with! Pretty bad when you call to try and get information. The only way to speak with someone is Sign up to get a call from them 1 week later. Wait around all day on the phone call and when they do finally call you you just listen to elevator music and it says everyone is busy. Why even call me then!!! I have customers I need to be talking to instead of wasting my time being on hold with you! Whoever is in charge of this should be fired immediately! You guys need to get your *** together!

User's recommendation: Good Luck!! Move to Florida.

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#4151999 Review #4151999 is a subjective opinion of poster.
  • There are no pros that i can think of
  • Bad customer service
Preferred solution
New Reviewer


I received a letter stating that I applied for unemployment assistance benefits that I never did could you please give me a call back at area code 216-702-**** my name is Larry James I guess the number associated with this is 3342**** thank you
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#2892367 Review #2892367 is a subjective opinion of poster.
New Reviewer

Laws mean nothing to Child Support Enforcement Agency of Cuyahoga County

The CSEA in Cuyahoga County has done very little to collect child support from my son's father (obligor) - who was employed for nearly 4 months and did not pay anything during that time. I continually called CSEA and sent messages regarding my late payments, yet they did not follow through in a timely manner - costing me thousands of dollars in past due support. Today I spoke to a 'supervisor' who identified herself as Faye McGuire. She expressed no concern whatsoever with all of the money that they did not collect (or the fact the obligor did not pay anything), but claimed that 'now' the payments have begun and the obligor is paying 20% extra, or $149 extra a month. This is not sufficient considering the debt I am in now for past due utility/car payments, finance charges, pay day loan fees, excessive credit card debt (due to charging everything I needed including food and clothing/necessities for our son). My son's father kept all of the money - even though he was paid nearly $1,000 weekly for those (nearly) 4 months. I have repeatedly asked CSEA to follow-through with the obligor's employer, yet they continually made excuses for not being able to collect the payments - claiming they 'could not locate' the father, didn't receive any response from the employer, etc. There should be some type of parent/job locator system in effect to prevent unnecessary delays - and if there is one, Cuyahoga County isn't using it as they should. I find it very hard to believe they could not locate his employer. I researched various sources of legal information online concerning 'what' can be done when the obligor willfully refuses to pay support - "In Ohio, an employer has 5 business days to respond to a garnishment issued by an Ohio court". "An employer who fails to withhold the income in accordance with the notice is liable for the accumulated amount that should have been withheld from the noncustodial parent’s income" "(F) When a payor or financial institution fails to comply with any requirement of a JFS 04047 or JFS 04017 issued by a CSEA, the CSEA shall bring an action under section 3121.371 of the Revised Code requesting the court to order the payor or financial institution to comply with the JFS 04047 or JFS 04017. If the payor or financial institution fails to comply with the court's order, such failure is contempt of court". "...Up to 50% of your disposable earnings may be garnished to pay child support". Faye McGuire refuses to take any further action to collect these payments. The obligor leaves very little in his bank account, puts his possessions in his wife's name, and structures his tax exemptions so that he doesn't get any tax refund back each year (to prevent CSEA from confiscating it). Although there seems to be laws out there - which would assist families in collecting what is due - they are not in effect. They are completely useless and disregarded by Cuyahoga County's CSEA office. A child's needs cannot wait, yet CSEA does not care.
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1 comment

Montana doesn’t care and they won’t do anything. I have tracked him down and he quits.

I am owed over $20,000 and they not only didn’t collect it, they zeroed it out and charged me for a felony and I have sent proof and they won’t do anything about social security stealing another $20,000 from me. This is criminal to cut off your social security, SSI and everything else because of internal fraud and I can’t get help or my money!!!!!

#951170 Review #951170 is a subjective opinion of poster.
Lakewood, Ohio
  • Rude employees
Preferred solution
Per the laws in effect - either hold the employer liable for not responding in a timely manner or increase the amount of arrearages collected.

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