New Reviewer

Racisim

the host kicked us out because of our race we spent over 600 Claudio Paula kicked Is out because we exceeded time that we did know we had he then proceeded to say Desiree Rodriguez asked Us to leave the manger she let me know she never approached us to let us know other people were waiting f but that wasnt true , I feel embarrassed we were the only black family in there in the time so I felt targeted we spent well over 500
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ID
#3552744 Review #3552744 is a subjective opinion of poster.
Location
Irvington, New Jersey
Loss
$522
Preferred solution
Price reduction
New Reviewer

POOR EXPERIENCE

The Oceanaire Seafood Room - POOR EXPERIENCE
The Oceanaire Seafood Room - POOR EXPERIENCE
Overall, POOR SERVICE and lacks both ETHICS and PROFESSIONALISM. Not a great experience at all. My young adult daughter and niece both 20 years old celebrated their Birthday just a few nights ago and (Party of 2)... Because I was unable to arrive on time, I spoke with the Server Joshua over FaceTime and he mentioned that the kitchen was closed due to the restaurant having closed at 9PM. Therefore, I requested the Chilean Sea Bass $60, two Caesar Salads not sure of the price and one Lobster Tail priced at $24, To-Go. When my daughter arrived back to our Hotel room with the large brown bag of food, I was puzzled and later disappointed to find a small box, consisting of only the one Lobster Tail, nothing more! I immediately contacted Oceanaire but of course, there was no answer because they had closed. I reviewed the receipt to confirm that my daughter had indeed placed my order properly with Joshua after he and I had spoken and from the looks of the attached receipt, she and Joshua only forgot one of the Caesar Salads. However, there was an 18% Gratuity added to both of the receipts, separately - which is actually goes against Oceanaire's Policy considering their were only "two" Guest within my daughters party rather than 6 or more. After speaking with two Staff members, both women confirmed that the Gratuity should have NEVER been added to either bill. The next day, I received a call from Oceanaire's General Manager who told me "BASICALLY" that I did receive all of my food because his Chef and Server told him so. The same Server that overcharged my daughter with additional food items on her bill that she never ordered AND collected BOTH a Cash Gratuity as well as an 18% Gratuity that he maliciously included within both of their bills separately. The General Manager even had a ridiculous EXCUSE for why my girls were charged the unnecessary Gratuity. He actually stated that his Server had advised him that my 20 year old daughter and niece asked to see what an 18% Gratuity looked like on a bill! RIDICULOUS and INSULTING!! As if my girls have never experienced fine dining or even simpler... They could have used the calculators from their cell phones or even calculated the 18% Gratuity mentally! The General Manager also told me that they weren't charged a Gratuity based upon the receipts that he had in his presence. I then offered to email the receipts to him; only for him to see for himself that the information that he had received or had quickly made up was FASLE! The receipts aren't lying! However, the receipts that the Server apparently submitted for that night were completely different from what he presented to my daughters. I never received my complete order and was overcharged more than $100! The GM added that he'd have to seek the opinion of another Server (to determine if I was being honest, basically) Wow... So I suggested that the General Manager review the security cameras to confirm my concerns, considering he pretty much questioned the validity of my statements ALTHOUGH I provided proof but he mentioned that he didn't have cameras; so I suggested looking at the outside security camera when I emailed him additional receipts. I have yet to hear back from the General Manager with regard to a solution for this issue and its been 3 days. This is supposed to be a 4 - 5 Star Restaurant and the Server Joshua has been employed for more than 10 years (so it's obvious he both needed the money and is extremely skilled in manipulating their POS System. I simply expected MORE. However, being overcharged, taken advantage of, have my character pretty much called into question, lied to, also, having never received all of the food in which I ordered and no follow up as promised is unprofessional, unethical and by far the worst experience I've ever encountered from the restaurant industry. This place will never see another penny of my hard earned money. Beware!
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ID
#2320914 Review #2320914 is a subjective opinion of poster.
Location
Atlanta, Georgia
Cons
  • Unprofessional leadership
  • Dishonest servers
Loss
$150
Preferred solution
Full refund

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