The New Yorker Reviews

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Renewal questions

My questions were answered and issues resolved. The renewal ad said the reader get 31 additional issues which is false advertising! When I asked the Customer Service women, she condescendingly explained it was due to the reduced price of the subscriber vs the newsstand price! Very misleading!
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ID
#2889145 Review #2889145 is a subjective opinion of poster.
Location
San Diego, California

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Have been charged (twice) but have not recieved copies

I have been charged twice but have not received a single copy of the magazine (or the promised tote bag). I can't dial the toll-free number because I am in South Africa. Also, the complaint form on the web keeps failing to submit because I don't have an account number (it asks for the number printed on the envelope my magazine arrived in, but I haven't received a magazine)

User's recommendation: Don't presume customer service will be accessible from where you live (although billing reaches all corners of the earth).

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ID
#2875114 Review #2875114 is a subjective opinion of poster.
Preferred solution
Full refund

Cancel annual charge

I wish to cancel my annual subscription.Sad Sixty words left sixty words left sixty words leftxxxxxccccccccccccxxxxxxxxxxxxxxxxx
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ID
#2815538 Review #2815538 is a subjective opinion of poster.
Location
New York, New York

Could never get a response when asked for assistance. No notice/reminder of automatic withdrawal on my account. of

I didn't want the $100+ prescription. It overdrew my account, left me short of fund (I am social security, only, and still pay rent). I didn't see an opt-out after the trial sign-up, probably my error. What a nightmare. I love the product, but could never have intentionally signed up due to my financial situation.

User's recommendation: I could never reach anyone or get a response to my early call for assistance.

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ID
#2595028 Review #2595028 is a subjective opinion of poster.
Location
Carrollton, Georgia
New Reviewer

Subscribe

Lisa handled my subscription. She was polite efficient and very thorough. Lisa is an excellent representative for your organization. Keep up the good work.

User's recommendation: Call Lisa.

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ID
#2480211 Review #2480211 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin

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New Reviewer

Your error in my subscription expiration date

You say I'm delinquent in renewing my subscription, however, my address sticker reads 08FEB22. Does that not mean I am paid through another year? Frank Silovsky, 5125 Burr Oaks Place, OKC, OK 73105 PS: Your "delinquency notice" was unbelievably SNOTTY.

User's recommendation: Expect "snottiness!".

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ID
#2401379 Review #2401379 is a subjective opinion of poster.
Loss
$150
Preferred solution
Let the company propose a solution

Missing pages of the November 16 issue

We asked to have those pages sent to us and that has not occured!
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ID
#2297887 Review #2297887 is a subjective opinion of poster.
Location
Bonney Lake, Washington
Product
The New Yorker Magazine

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