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The New York Public Library

The New York Public Library

www.nypl.org
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What is your customer experience with The New York Public Library?

The New York Public Library Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI

The New York Public Library reviews reflect mixed sentiment with priority concerns about safety, professionalism, customer service, and the website experience.

Positive Feedback

The location and collections are praised for convenience and range, and some patrons note helpful staff interactions despite broader concerns.

Negative Feedback / Risk Areas

  • Recurring customer complaints about creepy male employees and alleged sexual harassment at branch locations.
  • Reports of lack of professionalism among staff and instances of following patrons.
  • Poor customer service and a frustrating website experience; reviewers also cite a high price level for certain services.

Key Takeaways for Future Customers

  • Read recent reviews and The New York Public Library reviews before visiting to assess safety and service concerns.
  • Consider contacting customer service about membership or fees and verify website details in advance.
  • Stay aware of surroundings and report any inappropriate staff behavior to management promptly.
View full overview ›

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Anonymous

Nutty Male employees

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Niarchos Library at 455 5th Ave, New York, NY 10016 has some very bored male employees: the young A. A.

male employee on 3rd fl and a tall, slim white male are VERY closely following African American patrons around the building.

The white male employee actually RUNS to catch the same elevator. Or, the men are VERY DESPERATE for attention, resorting to sexual harassment.

View full review
Pros:
  • Location
Cons:
  • Lack of professionalism
  • Sexual harassment
  • Creepy male employees

Preferred solution: Act Professionally.

User's recommendation: Attractive Females Beware

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