The New Pioneer Casino and Hotel
The New Pioneer Casino and Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The New Pioneer Casino and Hotel has a 1.2 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
Rooms can be affordable at under 500 dollars for 4 nights and some newly remodeled rooms are available with requested amenities.
Negative Feedback / Risk Areas
- Recurring customer complaints cite dirty carpet and splatters on walls.
- Room service was extremely poor or non-existent and front desk customer service was unhelpful.
- Inconvenient ice machine location and lack of in-room coffee maker, fridge, or microwave.
- Price level is considered high relative to quality.
Key Takeaways for Future Customers
- Check The New Pioneer Casino and Hotel reviews and request a remodeled room and in-room amenities when booking.
- Expect limited room service and note reported customer service issues; adjust plans for coffee and ice needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The New Pioneer Casino and Hotel has a 1.2 star rating from 1 review and consumers are mostly dissatisfied.
Positive Feedback
Rooms can be affordable at under 500 dollars for 4 nights and some newly remodeled rooms are available with requested amenities.
Negative Feedback / Risk Areas
- Recurring customer complaints cite dirty carpet and splatters on walls.
- Room service was extremely poor or non-existent and front desk customer service was unhelpful.
- Inconvenient ice machine location and lack of in-room coffee maker, fridge, or microwave.
- Price level is considered high relative to quality.
Key Takeaways for Future Customers
- Check The New Pioneer Casino and Hotel reviews and request a remodeled room and in-room amenities when booking.
- Expect limited room service and note reported customer service issues; adjust plans for coffee and ice needs.
Turn one complaint into a collective action
Extremely poor/non-existent room service
- - Pre-paid 4 nights; long check-in with license plate questions.
- - No elevator; room on second level; ice must be fetched from another building.
Pre-paid, unseen room, 4 consecutive nights. Very tired from driving all day when I checked in.
Waited in line at front desk for a room that was already paid for then I was told to wait in another line to let them know what my license plates were on my truck and trailer. I went to room which was two flights of stairs; no elevator existed. No ice machine on my floor. Had to walk to a different building to get ice; inconvenient.
Very small ice bucket. Room service did not stop by although I saw the cart go by. So I went to the cart after third night to get some shampoo, kleenex and clean towels. I called front desk and they said they would give a 'full service' clean up but they only gave me some towels just before the last night.
Room was also very old, had not been properly cleaned before I checked in. Dark brown splatters on walls in a couple areas and carpet was dirty. No coffee maker, no microwave, no fridge. No coffee available until 8 am at hotel restaurant.
Had to walk a mile round trip to gas station if I wanted coffee before 8 am. At least the sheets were clean on first night and bed was comfortable.
I am not that picky really. It was just one of the worst hotel experiences I've had.
- Under 500 dollars for 4 nights
- Inconvenient
- No fridge
- No coffee maker or microwave
Preferred solution: Price reduction
User's recommendation: If you stay at New Pioneer hotel ask for a remodeled room. Some rooms are newly remodeled. Have to ask for coffee maker, fridge & microwave. Don't expect any room service.
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