Manufacturer: The Neat Company Category: Scanners Clear all filters (6 of 6 reviews match)
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Have been cut off from all possible contact for a technical problem.No workable phone number, then when trying their email, Safari is not a workable browser. I have two units neither work appropriately, don't know whether or not I have NEAT service. Some *** in upper...
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1.0
Product
The Neat Company Nd 1000 Scanner
I didn't like
  • No customer service
  • No customer service line
#1023232
I bought their product 2-3 years ago.It worked fine for awhile, however when they decided to store everything on the 'cloud', they also ended support for those of us who didn't want to pay their monthly charge. To me, this is pure greed on their part. Nothing was wrong...
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petegoud
petegoud

Issue resolved by purchasing a Scansnap IX500 scanner!

1.7
Product
The Neat Company Nd 1000 Scanner
I liked
  • It when it worked and before they tried to force cloud usage
  • Before the cloud issue it worked good
I didn't like
  • Misleading consumers and the worst customer service and product
  • Paid 320 dollars for equip and disk and pay again to use it
#1012999
I first purchased their small scanner and about a year ago upgraded to their desktop scanner. Scanning double sided and or multipage documents often takes many tries before the scanner will actually accept them as the scanner software/program shuts down over and over...
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1.0
Product
The Neat Company Nd 1000 Scanner
I didn't like
  • Misleading consumers and the worst customer service and product
#953234
ThThe Neat Company and their highly underperforming receipt logging software has turned to utter garbage. The company moved from their desktop one time purchase product to a monthly-fee web-based software which has been a nightmare since the first day they launched it....
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Anonymous
Anonymous

I am in agreement with you. I now have 3 unanswered emails to them. All of my receipts prior to Jul 1 are gone. They say not to worry, they are in the cloud storage but you...

1.2
Product
The Neat Company Nd 1000 Scanner
I didn't like
  • I had to go back and check and correct after scanning
  • No customer or technical support
  • No disclosure of hidden monthly or annual payments
#949420
Have had the desktop scanner nd 1000 for 2 weeks; the second time I used it, no longer "connected to the internet"...Have called their "contact number" many times, and have written to their support team. No communication, and no response. On their website, they tell...
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1.8
Product
The Neat Company Nd 1000 Scanner
I didn't like
  • No customer or technical support
#937767
I agree completely with the previous posts.Same experiences - Neat no longer functions in El Capitan despite all off their "workarounds." I have spent hours of my time trying to get this piece of junk to work as it should - all to no avail. The app repeatedly crashes...
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chasers1999
chasers1999

anyone made any progress on the class action suit??? If so, I'm in!!! I've spent way too much money with this company for a product that intermittently worked and now doesn'...

Anonymous
Anonymous

Ditto

1.3
Product
The Neat Company Nd 1000 Scanner
#845560