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Have been cut off from all possible contact for a technical problem. No workable phone number, then when trying their email, Safari is not a workable browser. I have two units neither work appropriately, don't know whether or not I have NEAT service. Some *** in upper...
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1.0
I didn't like
  • No customer service
  • No customer service line
#1023232
Absolutely NO customer support. I even wanted to upgrade but had questions. After never getting a response on live chat and no answer on phone service I ended up cancelling my subscription (which I had actually just renewed) on the same day. Too bad, not only did they...
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Anonymous

Gene Horrible customer support, still having same issues

1.0
#1017866
They are the worst company I have ever had to do business with in my 42 years of doing business !! I believe that they employ people that are actually selling our personal information. I am not computer savey --but PLEASE PLEASE can someone suggest another scanner that...
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1.0
I didn't like
  • No customer or technical support
#1016067
I bought their product 2-3 years ago. It worked fine for awhile, however when they decided to store everything on the 'cloud', they also ended support for those of us who didn't want to pay their monthly charge. To me, this is pure greed on their part. Nothing was...
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petegoud

petegoud Issue resolved by purchasing a Scansnap IX500 scanner!

1.7
I liked
  • Before the cloud issue it worked good
  • It when it worked and before they tried to force cloud usage
I didn't like
  • Misleading consumers and the worst customer service and product
  • Paid 320 dollars for equip and disk and pay again to use it
#1012999
Bought this scanner 1 year before windows 10 forced its way onto our computers. Once that hit, the scanner no longer worked and there was NO work around. I specifically bought a new workstation with Windows 7 just so I could use this $400 piece of junk and guess what,...
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1.7
I liked
  • It when it worked and before they tried to force cloud usage
#995508
Unbelievably bad customer service. I purchased a year- long Essentials plan in June 2016 that I upgraded yesterday (for FULL PRICE!) in order to have the ability to export from Neat to Quickbooks. Subsequently discovered that this service is not possible with the...
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First time using a site like this to complain but it is too difficult to communicate with the company. Neat has discontinued support for its 5.7 desktop version and introduced a web version to replace it. Had the new version the capabilities of the old desktop I would...
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Anonymous

Anonymous Neats response was to consider suggestions for future upgrades.

1.9
I didn't like
  • Difficulty in getting my feedback to decision makers
  • Inability to choose my own cloud services
  • New web software features not as robust as old desktop version
#977410
I first purchased their small scanner and about a year ago upgraded to their desktop scanner. Scanning double sided and or multipage documents often takes many tries before the scanner will actually accept them as the scanner software/program shuts down over and over...
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1.0
I didn't like
  • Misleading consumers and the worst customer service and product
#953234
I have had neat for many years started when they use to be sold at Stales. I got the scanner and software for my mac there. Everything worked great for years. then one day they changes there website and it messed up my sync settings and my online account was lost. For...
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Contact The Neat Company

Headquarters Address:
The Neat Company
1601 Market St Suite 3500
Philadelphia, PA 19103
Phone:
(866) 632-8732
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Companies similar to The Neat Company

The Neat Company started as a company selling their desktop (NeatDesk) and portable (NeatReceipts) scanners and supported their software for those scanners on both Microsoft-based and Apple computers. It was a useful product with a lot of promise. However, the company...
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