Kristina C Cwm

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Purchase never arrived

I purchased Napa Jack's bbq sauce through The Napa Valley Store.com. I was charged $53.86 on 4/18/21. It has been more than 6 weeks and my purchase has not arrived. I have emailed and phoned the company multiple times and have not been able to get a response even though their website says that all emails are answered within 24 hours 7 days a week.
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Loss:
$54
Cons:
  • Did not deliver order stole money

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase merchandise or book trips through this company!