The Muse New York

I secured a reservation at the MUSE through mileage my wife and I have accumulated through various credit cards. I am normally not inclined to stay near Times Sq but the reviews of the hotel were good and i called to verify varies aspects like room size, amenities and services.

TO START OFF THE ROOM WAS NOWHERE NEAR THE 405 SQ FT IT WAS REPRESENTED TO BE. It was more like 250sqft. The gym was tiny with limited equipment and my ability to check in early was dismissed. We had travelled from Laquardia Airport after an overnite flight and were rained on extensively in the City.

Finally after asking several times I was allowed to check in an hour early for $100. Every move you make in this hotel is charged for. An apple in the lobby costs $3,there isn't any free coffee. IaAVOID, AAVOID, AAVOIDOIDAVf you want to have a coffee machine in your room and gym access ( extra $50 a day.

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I am originally from NYC and know the City and am well aware of being taken advantage of.. I will never go back

I booked the Muse on reviews and what my mileage Soutwest offered me. I am not a great fan of staying close to Times Sq but the room size,amenities and the opportunity to check in early won me over.

First of all after being rained on during our travels from Laguardia I followed up on what I was told on the phone about checking in earl. After making my wife and I sit around wet I was finally offered an early check in for $100. It turned out to be a little over an hour extra in the room. The room was supposed to be 405 sq ft but it was more like 250.The gym is tiny with limited equipment and every move you make including coffee is charged for.

They wanted $3 for an hour. Access to the gym and a coffee machine inyour room are charged for. The hotel was run more like an exoitive business than a service business.

I will never go back. I am also going to call Soutwest rewards and inform about the discrepancy in services