The Merch Collective
The Merch Collective Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 1 review; consumers are mostly dissatisfied and a recent recommendation states "Do Not Buy Products Through The Merch Collective".
Positive Feedback
The reviewer acknowledged security measures intended to combat fraud, noting that protection practices are in place.
Negative Feedback / Risk Areas
- Order cancellations without notice and no clear explanation.
- Poor customer service responsiveness to inquiries.
- Issues tied to billing/shipping discrepancies and VPN use causing flagged orders.
- High price level and limited product diversity reported.
Key Takeaways for Future Customers
- Read The Merch Collective reviews and customer complaints before buying.
- Confirm billing, shipping, refund and billing policies and expect possible delays or cancellations.
- Be aware customer service may be slow; consider alternatives if timely fulfillment matters.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 1 review; consumers are mostly dissatisfied and a recent recommendation states "Do Not Buy Products Through The Merch Collective".
Positive Feedback
The reviewer acknowledged security measures intended to combat fraud, noting that protection practices are in place.
Negative Feedback / Risk Areas
- Order cancellations without notice and no clear explanation.
- Poor customer service responsiveness to inquiries.
- Issues tied to billing/shipping discrepancies and VPN use causing flagged orders.
- High price level and limited product diversity reported.
Key Takeaways for Future Customers
- Read The Merch Collective reviews and customer complaints before buying.
- Confirm billing, shipping, refund and billing policies and expect possible delays or cancellations.
- Be aware customer service may be slow; consider alternatives if timely fulfillment matters.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: The Merch Collective cancelled order without notice, have refused to respond to my inquiries.
- - Order for Ween Lps canceled after 3 days without contact.
- - No explanation; no contact from seller despite inquiries.
- - One item is no longer available.
Company fixed the issue and I have been provided with product or service ordered. Company reached out and we got the original order processed.
Still think the whole "instant cancellation" w/ out notice thing is more than a bit suspect, but I'm happy it got processed. Not sure I'd be too quick to order though them again, and if I did I'd probably have to begin with sending an email informing of my intention to place an order.
Which just seems like such a hassle. Eh, we'll see.
Since posting my review I have come to learn that "The Merch Collective" did not refund my payment in full. Essentially, "The Merch Collective" charged me $32.11 for their own failings. I had previously noticed they're not members of the Better Business Bureau, now I understand why.
They did not try to contact me first to make inquiries, they just completely cancelled the order.
I wholeheartedly applaud businesses that have good security measures to combat fraud, but to not contact the customer first shows very poor customer care.
They did not explain the exact reason why it was flagged/cancelled but suggestions were:
-Using a VPN
-Discrepancy or distance between billing/shipping addresses.
I think something like 25% of the internet utilize VPNs to protect their privacy, as do I. There is nothing inherently nefarious about use of a VPN. I don't recall seeing anything on their website warning potential customers that using a VPN may automatically cancel your order without notice.
As for billing/shipping address discrepancies. I provided my home address as the billing address, but the shipping address is a shipping depot just on the other side of the US/Canada border.
Shipping items from the US to Canada can get expensive, not just shipping cost but additional duties applied are often much higher compared to picking the item up on the other side of the border and paying the duty when you cross over. Again, this is a common practice, and what if I was shipping the item as a gift? Once again, if they had simply contacted me and inquired this could have been avoided.
To top it off, one of the items that were purchased are no longer available on their website, so I can't even ask one of my freinds to place the order for us.
Worse still, two of the friends that I ordered for had the opportunity to purchase the items while they were travelling, but because I let the group know I was placing the order and would order for anyone else interested, they passed. So, they missed out twice, and I'll be the one they will be disappointed with.
I would love the opportunity to purchase something from The Merch Collective and I've made inquiries with them via several channels of contact, but to date I have not heard back from them.
I would warn anyone wanting to purchase Music/Band merchandise through The Merch Collective as there appears to be no guarantee your order will be fulfilled.
Preferred solution: A response with an explanation and chance to correct all this. The opportunity to place my original order, or any order.
User's recommendation: Do Not Buy Products Through The Merch Collective
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.