Horrible

1.0
Horrible the staff work at home now which is RIDICULOUS and they are lazy and unprofessional. They ALWAYS foul up my paperwork or lose it.

User's recommendation: NO Recommendations.

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#4449512 Review #4449512 is a subjective opinion of poster.
Location
Rosedale, Maryland
New Reviewer

Confusing and inoperative Internet service for recertification

1.6
I am trying to recertify online now Ive run out of time Lesbian by 10 15 22 Would you Saturday today is Tuesday I have put repeated calls and they were supposed to reschedule me for an interview that never happened on 9/28/22

User's recommendation: go on in person… Has to sit down with an agent.

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#4067848 Review #4067848 is a subjective opinion of poster.
Pros
  • At least what i need to get their act together
  • Exist
Cons
  • Have train staff to help you through the internet process
Preferred solution
have someone recertify me before it runs out?
New Reviewer

I need help settibg up Snap recertification/ASAP!

I am having major problems logging on I am recertifying and I am running out of time I need someone to call me immediately. Ive already put in for a callback today but it was like 71 minutes at 10:30 I need to reschedule a interview That was supposed to have occurred on 9/28/22 no call Evercame I am trying to log into my account I even reset my password we didnt ask for another password. Nothing is coming up in the letter Another word there is no passcode number just text...
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#4067824 Review #4067824 is a subjective opinion of poster.
Location
Baltimore, Maryland

Being kept on hold over an hour

1.0
Trying to ask a question. No one ever answers the phone. You kept on hold waiting longer than Im sure you need to be.
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#3991993 Review #3991993 is a subjective opinion of poster.
Location
Bowie, Maryland
New Reviewer

Resolved: Porke me gustaría saber Porke mi hija no me le dan la tarjeta p ebt

2.0
Update by user Sep 08, 2022

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Sep 08, 2022
MI hija no ah resivido la tarjeta paginas ebt ningnaciunasolidascrasio gustaria sable viene atrapapara obtener esa ejErcia Delaware reservarjeta yo Yun yenmi 3 seros la aplicacion si no yo ah papáenInguna respuestaAutomóvil club britanicami solicitud
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ID
#3935329 Review #3935329 is a subjective opinion of poster.
Location
Frederick, Maryland
Pros
  • P ebt
Preferred solution
Full refund

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Verified Reviewer Junior Reviewer

TDAP application

3.0
Update by user Sep 09, 2020

As of September 9th, I'm still waiting for confirmation that my 500 medical form was received.

Original review posted by user Sep 09, 2020
To make a long story short, I filed for TDAP with Social Services (Hilton Heights District in Baltimore Maryland) on June 12th, 2020. It's September 9th, 2020 and my application still hasn't been processed. Over the last 3 months I've heard, "No one is doing anything with your case", "Your case is just sitting here", "I've put in a work order", "You're going to receive benefits within the week", "You don't need to submit a 500 medical form, your previous one hasn't expired", "They need a 500 medical from you", "We have quadruple the mail we used to get, it will take us awhile to find your medical form." I've spoken to over 8 different people about my case (Leah, Mr. Cooke, Allen, Mr. Chambers, Ms. Kennedy, Ms. Washington, Lisa, Brandy, Mr. Miller) and those are just the names I can remember. I've been nothing but polite, courteous and understanding. Especially considering the disarray that the entire world is in right now, due to the pandemic. I went as far as to not file a complaint against them before because it looked as though they were finally going to do something with my application after 2 months, only for them to make me regret my decision weeks later. I'm not sure about other states, but in Maryland it is illegal to sell your food stamps, yet I see a lot of people doing it. I didn't quite understand it before, but I do now. With the way Social Services operates, it's no wonder people are resorting to that option.

User's recommendation: Never second guess filing a complaint. Some have noticed it's the only way these people will do their job. If you can file with the NASW, do so. Write a email to the Governor of your state. If possible, file a complaint with the BBB as well.

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#2161099 Review #2161099 is a subjective opinion of poster.
Cons
  • Long wait times
  • Customer service
  • Conflicting statements
Preferred solution
For my case to be reopened and processed so that I CAN start receiving benefits

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